Float Teller I

General Description

The Float Teller I – Springfield Metro is responsible for providing a variety of customer service functions at various banking centers within the assigned region and as an interactive video teller. Provides exemplary customer service while processing a variety of financial transactions in a timely and accurate manner. Maintains security of assigned cash, balances each day’s transactions, and verifies cash totals. Must be willing and able to travel to various banking centers as scheduled.

Essential Duties and Responsibilities

1. Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Has a basic working knowledge of Great Southern services and products. This duty is performed about 20% of the time.
2. Responsible for balancing each day’s transactions and verifying cash totals. Responsible for locating any cash differences and ensuring that they are properly documented and reviewed. This duty is performed about 20% of the time.
3. Processes all Interactive Teller Machine transactions via video interaction efficiently and accurately while providing exemplary customer service and representing the bank in a courteous and professional manner. This duty is performed about 20% of the time.
4. Processes all in person teller transactions efficiently and accurately with minimal errors. This duty is performed about 15% of the time.
5. Maintain confidentiality of customer account information, security alarm codes, and general codes used within the assigned facilities. Ensures effective implementation of bank security policies and procedures, and attends annual BSA and Security training. This duty is performed about 10% of the time.
6. Ensures full compliance with and implementation of all bank policies and procedures. Is familiar with and has working knowledge of appropriate banking regulations. This duty is performed about 15% of the time.
7. Maintains regular and reliable attendance, punctuality and personal appearance. Reads, writes, and communicates in a clear and efficient manner via various types of correspondence, such as, in person, video interaction, phone, email, letters, etc. Adheres to all company policies and procedures, as well as all applicable banking rules, regulations, and laws (including BSA/AML).
8. Performs any other related duties as required or assigned.

Education and Experience Requirements

• High school diploma or GED
• 0 to 6 months of related experience or training
• Prior banking or cash handling experience is preferred
• Regular use of desktop/laptop computer, basic operating systems, and specialized software systems.
• Basic experience with alphanumeric data entry, PowerPoint, Excel, and word processing
• Ability to add, subtract, multiply and divide
• Valid driver’s license or the ability to travel to other locations as needed is required

Physical Requirements

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

• Highly repetitive and low physical activities.
• Highly repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.
• While performing the functions of this job, the employee is continuously required to talk or hear; regularly required to sit, use hands to handle or feel, reach with hands and arms; and occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl.
• Occasionally required to lift and/or move up to 50 pounds.