About this role
Overview
UP TO $22 HOURLY + OT = BENEFITS & BONUSES
The Operations Administrator (OA) is responsible for ensuring that all administrative, scheduling, and clerical functions are performed in accordance with company guidelines. The OA is responsible for scheduling and coordinating leads, installations, customer services, management reports, accounting functions, etc. In locations with more than one OA, one may function as the “go-to” person for administrative matters when the Regional Manager or Regional Operations Manager is out of the office.
Responsibilities
1. Execution of the “JUMP” program to ensure customer communication is maintained throughout the project2. Main point of contact for the customer in handling a question or problem3. Keep the customer updated with timely and frequent information about progress on the project4. Facilitate customer resolutions by bringing together the appropriate GDI personnel5. Maintain the Production Log6. Review new contracts for accuracy and completeness. All new contracts should be booked within 1 day of contract signing.
7. Handling ATCs and cancellations8. Review and/or perform all accounting functions including: A/R, A/P, monthly, quarterly, yearly, checking account, financing paperwork, etc.9. Employee personnel and payroll information
10. Other duties may be assigned
Qualifications
Applicant must have a minimum of two years’ experience in customer/client services, call center, help desk, or other applicable service related industries. Good problem-solving skills are required. Must be competent in the use of technology and be able to function proficiently in our IT systems; experience with Excel a plus. Must be well organized and have the ability to think on your feet. Must be proactive in your approach to managing customer interactions, customer expectations, and be able to work within the organization to provide the customer win-win solutions. Lastly, the OA must have great business sense and judgement.
PERFORMANCE EXPECTATIONS:1. Customer resolutions within 24 hours or less2. JUMP program executed 100%3. Net score 90% or better in communication on customer service survey4. Online reviews for 10% of all installed jobs
GDI is an Equal Employment Opportunity Employer
#INDGDI
Other facts
About Great Day Improvements: A Family of Brands
Headquartered in Twinsburg, OH, a suburb of Cleveland, Great Day Improvements is a vertically integrated, direct-to-consumer provider of premium home improvement products including Patio Enclosures, Stanek Windows, Hartshorn Custom Contracting, Apex Energy Solutions, Universal Windows Direct, The Bath Authority, Champion Windows & Home Exteriors, Your Home Improvement Company, K-Designers, Leafguard, and Englert.
Great Day has an expanding workforce of over 4,500 employees in over 280 locations across the US.
The company has been named to REMODELING Magazine’s 550 List and Qualified Remodeler’s Top 500 List, and is among Inc. Magazine’s fastest growing private companies.
What you'll do
- The Operations Administrator ensures all administrative, scheduling, and clerical functions adhere to company guidelines, managing tasks like scheduling leads, installations, customer service, and management reports. A key duty involves executing the 'JUMP' program to maintain customer communication throughout projects and acting as the main customer contact for issues.
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