Position Summary

Under the direct supervision of the Assistant Manager, Housekeeping, this position is responsible for the comfort and cleanliness of guest rooms in accordance with hotel cleanliness standards, policies and procedures.  Assist in maintaining good public relations with patrons and adhere to safety and security standards of the Hotel while complying with applicable pre-determined internal control procedures. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Work closely with Front Desk to ensure guest satisfaction and consistency in Guest Service.
• Promptly and efficiently carry out all guest requests.
• Maintain a professional manner with all hotel guests and employees.
• Maintain guest/employee confidentiality.
• Address guest concerns in a positive and helpful manner and take prompt, corrective action where necessary.
• Performs daily cleaning of assigned guest rooms and corridors to hotel standards.
• Ensure adequate linen and guest supplies are stocked on cart, the storage area is cleaned daily, and that all equipment used is in good working condition before commencing daily duties.
• Prepare all assigned rooms in a timely manner and report “clean” to supervisor.
• Collect dirty laundry and store it for pick up according to departmental procedures outlined during training.
• Checks climate contracts including lights and temperature and reports broken items to maintenance immediately.
• Inspects rooms and public areas for cleanliness.
• Ensures safety of Guests/employees and the safe handling of all cleaning products.
• Follow up on any unusual occurrences, damage, or theft promptly and report to the Executive Housekeeper.
• Ensures the proper handling, storage and controls of cleaning products and the security of all housekeeping equipment and supplies.
• Report maintenance and lost and found items immediately.
• Maintain familiarity with fire products.
• Follow all Health & Safety regulations.

Education and Qualification Requirements

• High School Diploma or comparable combination of equivalent working experience and education;
• Previous cleaning experience is required
• People-focused and committed to service excellence
• Positive team player with the ability to work in a fast-paced environment;
• Ability to multitask under time constraints
• Must be able to pass a criminal background check
• Must be 19 years of age or older

Work Environment Considerations

• This role requires extended period of standing, walking, bending and may lift up to 35 lbs.
• The role requires a flexible schedule that adapts to 24/7 operation, and will have non-traditional work hours including holidays, evening, overnight or weekend shifts.