Summary
Location
Scugog
Type
full-time
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About this role
Line: 10:45-19:00, Mon/Tues off
Company: Great Blue Heron Casino & Hotel
Great Blue Heron Casino & Hotel is seeking a Full-time Gaming Inspector! This is a secondment position with a current end date of December 31, 2026. Please note the end date is subject to change.
The ideal candidate is an energetic professional with proven knowledge, skills and abilities, executing the following in support of the company’s vision, mission and values:
- Excellent internal and external customer service skills are required to be displayed at all times
- To oversee and ensure efficient table game procedures at assigned tables
- Ensure professional game activity and respectful Customer Service by attending to patrons with optimal care and professionalism
- Abides by the binding instructions for the safety and the handling of money, keys and codes
- Conveys and implements methodical error prevention and is involved in its continuous improvements
- Sets examples through own actions
- Makes certain that all game activities and transactions are carried out professionally and efficiently according to the ICM, GBH policies and procedures and under strict compliance with legal requirements
- Responsible for the transactions on the tables as well as their correct entry and verification (with signature) of all transactions
- Jointly responsible for the correct accounting of money transactions within the Table Games Department and the issue of all legally required information in regards to table results
- Reports all incidents to the Pit Manager and/ or the Gaming Shift Manager respectively in accordance with regulated operating procedures
- Reports any suspicious guest-behavior that may hinder the implementation of licensing requirements and/or incur liabilities (trespass, money laundering, social obligations) to the Pit Manager or the Gaming Shift Manager
- Table Game Inspectors are responsible to enter the Guests information from the Players card into the system
- Table Game Inspectors are responsible to ask Guests for their Players card and to explain the value of the card
- To perform other duties as required by the Pit Manager or Operations Manager
Successful applicants will demonstrate the following qualifications:
- Experience as a Dealer 4 or above
- Must first successfully pass Inspectors training as defined by the Casino Prior to being considered for any Table Game Inspector positions
- Experience in money handling
- Thorough knowledge of the applicable sections of the:
- Gaming Control Act
- Approved Rules of games
- Games Procedures
- Must be accurate and detail oriented
- Works independently, diligently and dutifully
- Must have excellent communication, negotiating and conversational skills
- Must be able to work in a team environment
- Able to deal with stressful situations in a high volume establishment
- Dedicated to superior customer service
Candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays and overnights. The hours of work will be based on operational needs. Ready to embark on your next adventure?
Other facts
About Great Canadian Entertainment
Founded in 1982, Great Canadian Entertainment is an Ontario- based company that operates gaming, entertainment and hospitality destinations across Ontario, British Columbia, New Brunswick, and Nova Scotia. We’re driven by our vision, which is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.
Fundamental to the company's culture is its commitment to social responsibility. "Proud of our people, our business, our community" is Great Canadian Entertainment's brand that unifies the company's community, volunteering, and social responsibility efforts. Under the Proud program, Great Canadian Entertainment annually supports hundreds of charitable and non-profit organizations in Canada. In each Canadian gaming jurisdiction, a significant portion of gross gaming revenue from gaming facilities is retained by our Crown partners on behalf of their provincial government for the purpose of supporting programs like healthcare, education, and social services.
Follow us on social media for more:
Facebook: @GRTCanadian
Instagram: @GRTCanadian
Twitter: @GRTCanadian
What you'll do
- The Gaming Inspector oversees table game procedures and ensures professional game activity and customer service. They are responsible for transactions, reporting incidents, and maintaining compliance with legal requirements.
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