Summary
Location
Moncton
Type
full-time
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About this role
NOTE: This is a DUAL leadership role within the Hotel Housekeeping department. Responding to the business, the Dual Room Supervisor will split their time between Supervisory and regular Room Attendant duties.
Position Summary
Under the general direction of the Housekeeping Assistant Manager, the Room Supervisor is responsible for overseeing the daily activities of Room Attendants, Houseman and Seamstress/Laundry employees while maintaining a safe and welcoming work environment for all employees. This position is also responsible for directing and coordinating the housekeeping operation in accordance with the standard of the Hotel to provide efficient and courteous service to each guest and operate according to all policies, procedures, and quality standards for service. This role must contribute to a safe and welcoming work environment for all. Above all else, must embrace and be aligned with Casino New Brunswick’s culture and philosophy of providing outstanding entertainment experiences.
Key Accountabilities
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Provides a clean, well-maintained Hotel by supervising the daily operations of the housekeeping department
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Prepares and distributes daily task sheets for room attendants
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Conducts daily room inspections, deep clean inspections and coordinates availability of rooms with the Guest Service department
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Supervises the daily activities of the housekeeping room attendants
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Conducts continual room inspections to determine the hotel’s overall level of cleanliness, performs follow up as required
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Secures keys in accordance with Hotel’s key management policy
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Maintains open and clear communications with the Guest Service department
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Meets and exceeds customer expectations by ensuring the Housekeeping department provides exceptional service and team work
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Provides staff with the skills training to provide value added service to the Hotel guests
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Maintains safe working conditions within the Housekeeping department and the Hotel
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Ensures that all employees follow Safety Policies and Procedures
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Ensure proper hygiene, grooming and uniform requirements at all times; arrive to work in a clean uniform
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Report defective equipment or protective device which could endanger someone
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Know, understand and employ established rules and procedures for handling materials, equipment and processes (e.g. use proper lifting techniques, etc.)
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Adherence to WHMIS at all times
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Attend required safety training programs and apply knowledge gained from these training sessions
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Report all injuries, accidents and unusual conditions immediately to the Housekeeping Assistant Manager
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All other duties as assigned
Education and Qualification Requirements
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High School Diploma or comparable combination of equivalent working experience and education;
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Previous cleaning experience is required
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Previous supervisory experience an asset
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Working knowledge of floor machines (and any other relevant equipment), WHIMIS and Biohazard Clean up experience is an asset
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Ability to lift, and handle repetitive movement and physical endurance is required
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Possess excellent interpersonal and communication skills
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Ability to work and thrive in a team oriented environment, and be able to function independently
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Ability to work in a physically demanding area and be familiar with a high-volume, fast-paced, multi-tasking environment
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Foster a spirit of teamwork while ensuring the department provides superior service to Hotel employees and guests alike
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Maintains safe working conditions by following safety rules and procedures and notifies management of problems where necessary
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Ensures Hotel Management is informed of all unusual problems or matters of significance
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Ability to work and thrive in a team-oriented environment and be able to function independently.
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Ability to work in a physically demanding area and be familiar with a high-volume, fast-paced, multi-tasking environment.
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Must be able to pass a criminal background check
Work Environment Considerations
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Regular hotel environment, fast paced with multiple priorities, deadlines and deliverables.
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This role requires extended period of standing, walking, bending and may lift up to 35 lbs.
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The role requires a flexible schedule that adapts to 24/7 operation, and will have non-traditional work hours including holidays, evening, overnight or weekend shifts.
Other facts
About Great Canadian Entertainment
Founded in 1982, Great Canadian Entertainment is an Ontario- based company that operates gaming, entertainment and hospitality destinations across Ontario, British Columbia, New Brunswick, and Nova Scotia. We’re driven by our vision, which is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.
Fundamental to the company's culture is its commitment to social responsibility. "Proud of our people, our business, our community" is Great Canadian Entertainment's brand that unifies the company's community, volunteering, and social responsibility efforts. Under the Proud program, Great Canadian Entertainment annually supports hundreds of charitable and non-profit organizations in Canada. In each Canadian gaming jurisdiction, a significant portion of gross gaming revenue from gaming facilities is retained by our Crown partners on behalf of their provincial government for the purpose of supporting programs like healthcare, education, and social services.
Follow us on social media for more:
Facebook: @GRTCanadian
Instagram: @GRTCanadian
Twitter: @GRTCanadian
What you'll do
- The Dual Room Supervisor oversees the daily activities of Room Attendants and ensures the housekeeping department operates efficiently and courteously. This role also involves conducting inspections and maintaining communication with the Guest Service department.
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