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Head of Claims, Alternative Markets Division
full-time•Cincinnati
About this role
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.
At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.
Alternative Markets specialized in mono-line and/or multi-line primary programs on either a traditional guaranteed cost (Specialty Programs) or risk-sharing basis (Agency, Association or Group Captives). Alternative Markets focuses on niche programs.
Our Alternative Markets Division is looking for a Head of Claims to work out of our downtown Cincinnati, OH office. Qualified internal candidates located outside of Cincinnati may be considered to work remotely based on experience.
This person will report to the President of the Alternative Markets Division. The role has primary responsibility for managing the division’s claims group. This position will be a Divisional VP or Divisional SVP role, commensurate with experience.
Responsibilities:
As the leader of the Alternative Market claims department, this person will be responsible for these core functions, along with other duties as assigned:
Overall management of the claims department of 54 claims professionals and support staff, located in our Cincinnati headquarters and in remote locations across the country.
Responsible for performance, development and coaching of all claims staff.
Provides vision, goals, and direction and shares accountability for claims support staff located both inside and outside the division.
Provides input and actively participates in divisional meetings and training sessions.
Partners with underwriting teams to provide insights regarding claims trends and developments.
Offers support and counsel in connection with new business opportunities.
Provides tactical leadership and strategic direction to the department.
Monitors and analyzes data to ensure consistency in quality of reserving, strategies, and outcomes.
Ensures that claims handling is conducted in compliance with applicable statutes, regulations and other legal requirements, and that all applicable company procedures and policies are followed.
Responsible for nurturing and enhancing a unique claims culture and maintaining high levels of employee engagement as well as a high level of customer service.
Provides advice on the resolution of claims files with ultimate authority over settlements / reserves within prescribed limits including oversight and strategy for large claims and overall litigation management. Submits recommendations to Corporate Claims on cases exceeding personal authority.
Provides vision, goals, and direction for claims process and outcome improvement initiatives through utilization of technology, vendor services, and innovative strategies.
Works closely with senior leadership team to help make sure the division meets budget and performance targets.
Performs other duties as assigned.
Qualifications:
Bachelor’s degree is required.
10+ years of leadership experience with significant experience in management of casualty and property claims, including experience with strategic planning and employee development.
Previous experience working with multi-line claims, with particular focus in Liability, Property and Workers Comp.
Significant casualty expertise is required.
Must be results oriented and customer service focused.
Strong analytical and communication skills with the proven ability of partnering with individuals at all levels.
Ability to clearly articulate vision and objectives.
Insurance industry awareness and involvement.
Must be able to travel up to 35% of the time.
Business Unit:
Alternative MarketsBenefits:
We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.
Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.
*Excludes seasonal employees and interns.
What you'll do
- The Head of Claims will manage a team of 54 claims professionals and support staff, ensuring performance, development, and coaching. They will also provide strategic direction, monitor claims handling compliance, and enhance the claims culture.
About Great American Insurance Group
For more than 150 years, customers have trusted us to protect what matters most to them.
Great American Insurance Group’s roots go back to 1872 with the founding of its flagship company, Great American Insurance Company. Our innovative and specialized insurance solutions are designed to serve niche marketplaces that we know well. With our deep expertise and financial strength, we have laid a foundation of success that has stood the test of time.
Based in Cincinnati, Ohio, the operations of Great American Insurance Group are engaged in property and casualty insurance. With more than 30 specialty property and casualty insurance businesses, we’re well-positioned to offer tailored insurance solutions to meet businesses’ unique needs.
Great American Insurance Company has received an "A" (Excellent) or higher rating from the AM Best Company for 115 years (most recent rating evaluation of "A+" (Superior) affirmed December 11, 2025).
The members of Great American Insurance Group are subsidiaries of American Financial Group, Inc. (AFG), also based in Cincinnati, Ohio.
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Frequently Asked Questions
What does a Head of Claims, Alternative Markets Division do at Great American Insurance Group?
As a Head of Claims, Alternative Markets Division at Great American Insurance Group, you will: the Head of Claims will manage a team of 54 claims professionals and support staff, ensuring performance, development, and coaching. They will also provide strategic direction, monitor claims handling compliance, and enhance the claims culture..
Is the Head of Claims, Alternative Markets Division position at Great American Insurance Group remote?
The Head of Claims, Alternative Markets Division position at Great American Insurance Group is based in Cincinnati, Ohio, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Head of Claims, Alternative Markets Division position at Great American Insurance Group?
You can apply for the Head of Claims, Alternative Markets Division position at Great American Insurance Groupdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.