GA
Customer Service Accounting Representative - Entry Level
full-time•Cincinnati
About this role
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.
At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.
The Financial Division oversees all accounting and financial reporting for American Financial Group and Great American Insurance Group.
Great American's Property & Casualty Finance Division is looking for a Customer Service Accounting Representative to join our Specialty Accounting team. This individual will work a hybrid schedule out of the downtown Cincinnati office. This is an entry level position, and the primary function is customer service.
Essential Job Functions and Responsibilities
Performs a variety of routine and non-routine clerical/accounting functions, in accordance with procedures. May provide support in one or more areas (i.e., general accounting, accounts receivable, accounts payable, direct bill, etc.).
Accounts Receivable:
Processes and verifies cash receipts, cash application, claims, and/or overdue invoices.
May download/retrieve payment information from bank records.
May be responsible for updating and/or keeping records (i.e., customer account information (balances, delinquencies, etc.) incomplete files, ACH information, etc.).
May send follow up inquiries on delinquent accounts.
Accounts Payable:
Responsible for compiling amounts owed, verifying invoices, preparing vouchers, issuing checks for payment, and recording transactions.
Maintains all payment records.
Direct Bill:
Provides billing information, account reconciliation, and billing problem resolution to internal and external customers involving multiple lines of insurance. May require extensive inbound phone support.
Develops and uses working knowledge of multiple billing and/or policy applications and processing procedures to effectively service customer inquiries.
May follow-up on delinquent accounts.
May reconcile payments/receipts with account information.
May gather data to compile reports and/or create ad hoc reports as needed.
Complies with appropriate regulations and/or company policies/guidelines.
Contacts other departments and/or outside agencies to resolve problems.
Performs other duties as assigned.
Job Requirements
High School Diploma or equivalent.
Generally, 0 to 2 years of related experience.
Business Unit:
Property & Casualty FinanceBenefits:
We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.
Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.
*Excludes seasonal employees and interns.
What you'll do
- The Customer Service Accounting Representative will perform a variety of clerical and accounting functions, focusing primarily on customer service. Responsibilities include processing cash receipts, verifying invoices, and providing billing information to customers.
About Great American Insurance Group
For more than 150 years, customers have trusted us to protect what matters most to them.
Great American Insurance Group’s roots go back to 1872 with the founding of its flagship company, Great American Insurance Company. Our innovative and specialized insurance solutions are designed to serve niche marketplaces that we know well. With our deep expertise and financial strength, we have laid a foundation of success that has stood the test of time.
Based in Cincinnati, Ohio, the operations of Great American Insurance Group are engaged in property and casualty insurance. With more than 30 specialty property and casualty insurance businesses, we’re well-positioned to offer tailored insurance solutions to meet businesses’ unique needs.
Great American Insurance Company has received an "A" (Excellent) or higher rating from the AM Best Company for 115 years (most recent rating evaluation of "A+" (Superior) affirmed December 11, 2025).
The members of Great American Insurance Group are subsidiaries of American Financial Group, Inc. (AFG), also based in Cincinnati, Ohio.
Ready to join Great American Insurance Group?
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Frequently Asked Questions
What does a Customer Service Accounting Representative - Entry Level do at Great American Insurance Group?
As a Customer Service Accounting Representative - Entry Level at Great American Insurance Group, you will: the Customer Service Accounting Representative will perform a variety of clerical and accounting functions, focusing primarily on customer service. Responsibilities include processing cash receipts, verifying invoices, and providing billing information to customers..
Is the Customer Service Accounting Representative - Entry Level position at Great American Insurance Group remote?
The Customer Service Accounting Representative - Entry Level position at Great American Insurance Group is based in Cincinnati, Ohio, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Accounting Representative - Entry Level position at Great American Insurance Group?
You can apply for the Customer Service Accounting Representative - Entry Level position at Great American Insurance Groupdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.