GA
Crop Claim Operations Associate
full-time•Eau Claire
About this role
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.
At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.
The Crop Division of Great American has been helping generations of farmers take control of their risks since 1915. The Division is also one of a select few private companies authorized by the United States Department of Agriculture Risk Management Agency (USDA RMA) to write MPCI policies. With six regional offices throughout the U.S., the teams provide tremendous expertise in the specific needs of farmers and crops.
http://www.greatamericancrop.com/
Great American's Crop Division is looking for a Claim Operations Associate to support its Claims department. This position requires an in-office schedule (5 days/week) in our Eau Claire, WI office.
Essential Job Functions and Responsibilities
Provides clerical support to Claims department:
Reviews data and text associated with claims files
Scans and indexes documents
May assist with and/or create general correspondence
May perform mail/file functions. Utilizes the company system(s) to identify the appropriate recipient of correspondence within or outside the company. Sorts and distributes mail. Maintains/purges documents according to record retention guidelines and distributes files/file systems.
May assist Claims department:
Sets up claims files
Files correspondence and other material related to the claims records, as directed
Locates policies
Obtains coverage information from policies
Investigates discrepancies in the information gathered
Enters information into system(s)
Orders reports
Updates claims files and maintains, corrects, and/or updates data using office technology.
Prepares and maintains records, registers, and schedules.
Performs other duties as assigned, including the following clerical support duties:
Answering phones
Initial contact for anyone entering office
Sort/distribute mail
Print & mail Underwriting Urgent forms
Copy and mail lockbox payments
Job Requirements
High school diploma or equivalent
Generally, 0 to 2 years of related experience.
Demonstrates strong interpersonal and communication skills.
Business Unit:
CropBenefits:
We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.
Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.
*Excludes seasonal employees and interns.
What you'll do
- The Crop Claim Operations Associate provides clerical support to the Claims department, including reviewing data, scanning documents, and maintaining claims files. Additional responsibilities include answering phones, sorting mail, and assisting with claims-related tasks.
About Great American Insurance Group
For more than 150 years, customers have trusted us to protect what matters most to them.
Great American Insurance Group’s roots go back to 1872 with the founding of its flagship company, Great American Insurance Company. Our innovative and specialized insurance solutions are designed to serve niche marketplaces that we know well. With our deep expertise and financial strength, we have laid a foundation of success that has stood the test of time.
Based in Cincinnati, Ohio, the operations of Great American Insurance Group are engaged in property and casualty insurance. With more than 30 specialty property and casualty insurance businesses, we’re well-positioned to offer tailored insurance solutions to meet businesses’ unique needs.
Great American Insurance Company has received an "A" (Excellent) or higher rating from the AM Best Company for 115 years (most recent rating evaluation of "A+" (Superior) affirmed December 11, 2025).
The members of Great American Insurance Group are subsidiaries of American Financial Group, Inc. (AFG), also based in Cincinnati, Ohio.
Ready to join Great American Insurance Group?
Take the next step in your career journey
Frequently Asked Questions
What does a Crop Claim Operations Associate do at Great American Insurance Group?
As a Crop Claim Operations Associate at Great American Insurance Group, you will: the Crop Claim Operations Associate provides clerical support to the Claims department, including reviewing data, scanning documents, and maintaining claims files. Additional responsibilities include answering phones, sorting mail, and assisting with claims-related tasks..
Is the Crop Claim Operations Associate position at Great American Insurance Group remote?
The Crop Claim Operations Associate position at Great American Insurance Group is based in Eau Claire, Wisconsin, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Crop Claim Operations Associate position at Great American Insurance Group?
You can apply for the Crop Claim Operations Associate position at Great American Insurance Groupdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.