At Grant Thornton, we care about our people and work hard to make you feel valued. If you are looking to deepen and develop your skills, knowledge, and experience throughout your career, then that is what you will get, and more. 

We are looking for an experienced Senior Credit & Collections Specialist with a Credit Management background to join the Order-To-Cash team. The successful person will have a passion for credit control and delivering exceptional customer services. We’re looking for someone with experience having worked in a multi-national corporation, as well as having a knowledge of the order to cash function.

This role will report to the OTC Manager,

Specific Job Requirements:

• Responsible for a large and growing debtors listing, looking to minimize debt & overall DSO.
• Ensure timely and efficient follow up on due & overdue accounts and payments.
• Issue written correspondence to customers in a timely and efficient manner including reminder letters, monthly statements etc.
• Credit hold releases within agreed SLA’s.
• Responsible for determining how much credit to extend to a customer based on credit policy, credit ratings, financials and payment history, while also providing a key point of interaction with Commercial and Finance team.
• As the Credit & Collections specialist, you will assess the credit risk of a specific company including interpretation of financials and make recommendations backed up with solid judgement and reasoning.
• Will liaise with our internal finance/commercial colleagues and any other personnel as appropriate to confirm details regarding customers and overdue payments
• Point of contact for internal and external queries as they arise and to support the resolution of any billing queries relating to outstanding invoices and escalate accordingly.
• Prepare monthly management reports related to DSO, flux and Aging analysis
• To deliver excellent standard of customer service in all respects of the role.
• Participation in SAP implementation project as required as well as Continuous Improvement initiatives as directed by management.

Knowledge, experience, competencies

• Language: The person we seek will be able to communicate effectively in English. An additional European language would be beneficial - French, Portuguese or Italian.
• Excellent written and verbal communication skills, at ease speaking to all levels of the organization regarding sensitive and confidential information.
• Self-starter and able to act on own initiative, with high levels of integrity, excellence and teamwork
• A fast thinker; someone that can translate business needs into pragmatic implementable solutions.
• A positive, enthusiastic, can-do attitude and flexible approach to work
• Ability to work in a global team environment and communicate effectively with both internal & external business partners of all levels.
• Proficiency with Microsoft tools (Excel, PowerPoint, Outlook, and Word) required.
• Excellent presentation, communication, analytical and interpersonal skills required.
• Attention to detail and accuracy required.
• Self-directed problem solver and ability to suggest solutions.
• ERP experience an advantage (Oracle/SAP)
• Experience in working in the biotech, pharmaceuticals industry and in a multi-national organization is desirable

Specific Education Experience Requirements:

• 3rd level Finance / Business degree