About this role
Enterprise (End User) Programme Manager
We are looking for a forward-thinking Enterprise (End User) Programme Manager to join the Global Technology (GTech) Program Management Office on a 6/12 month Fixed Term Contract (FTC).
In this role, you will work directly with the Leadership Team to deliver high impact programs that align to the GTech Strategy.
The Enterprise End User Programme Manager is responsible for planning, managing, and delivering programmes focused on end-user computing and digital workplace initiatives. This includes device lifecycle management, productivity tools, collaboration platforms, end-user services, and enterprise helpdesk operations.
Program Mangers will collaborate with all levels of the organisation and work directly with, and provide oversight of, third-party implementation partners and providers from within the Firm’s partner ecosystem. They will partner with business resources and/or client (acquisition) teams to identify cross-functional dependencies.
They must be able to effectively work in a dynamic and changing environment, adjusting delivery plans as required. They will maintain a good working relationship with teammates, clients and work effectively with client management and staff at all levels to gather information and execute programs.
Roles and Responsibilities:
• Lead end-to-end programme management for enterprise end-user computing and digital workplace initiatives such as CRM, Oracle and ServiceNow
• Oversee enterprise Helpdesk operations and service delivery improvements, ensuring alignment with ITIL practices and organisational objectives
• Collaborate with business, IT, and vendor teams to align programmes with strategic goals and end-user requirements
• Coordinate multiple cross-functional workstreams, dependencies, and integration points, including ServiceNow workflows, ticketing, and incident resolution processes
• Coordinate internal, external, client or third-party resources to achieve expected outcomes.
• Establish, track, and report on project budget, project spend, resource allocations, and reserves; and report project delivery actual vs plan variances.
• Continuously monitor, identify, evaluate, remediate, track, and report on risks and issues; escalates issues, risks, and performance variances in a timely manner.
• Monitor progress, analyse project data and reports project status and disposition to mangers and stakeholders on regular and timely basis.
• Effectively challenge, negotiate, and influence colleagues to produce value-add solutions that drive progress, and support the Firm’s culture and strategies
Skills and Qualifications:
• Bachelor’s degree or equivalent years of relevant professional experience
• 7-10 years of successful Agile project/program management experience (or program management of merger and acquisitions) with an emphasis on technology initiatives and experience in a professional services firm.
• Proven experience managing complex, multi-workstream IT programmes, including Helpdesk and ServiceNow delivery
• Strong understanding of end-user technologies and services: Windows/Mac OS, Microsoft 365/Office 365, Teams, Oracle and ServiceNow
• Excellent oral and written communication skills - Ability to communicate difficult subject matter in a clear and concise fashion and enable successful delivery of innovation
• Project Management Professional (PMP), Scrum Product Owner (CSPO), ScrumMaster (CSM), or similar project management certification.
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Other facts
About Grant Thornton
In the US, Grant Thornton LLP and Grant Thornton Advisors LLC (and their respective subsidiary entities) practice as an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable law, regulations and professional standards. Grant Thornton LLP is a licensed independent CPA firm that provides attest services to its clients, and Grant Thornton Advisors LLC and its subsidiary entities provide tax and business consulting services to their clients. Grant Thornton Advisors LLC and its subsidiary entities are not licensed CPA firms.
With a unified, local presence across seven countries – including the U.S., Ireland, and others, our platform represents a community of 18,000+ problem solvers, relationship builders, and quality-driven industry specialists. Serving clients across 16 distinct industries, we believe how we serve matters as much as what we do. Learn how we go beyond the expectations of business at GT.com.
What you'll do
- The Enterprise End User Programme Manager will lead end-to-end programme management for initiatives focused on end-user computing and digital workplace solutions. They will oversee Helpdesk operations and collaborate with various teams to ensure alignment with strategic goals.
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