About this role
End User Services Programme Manager
We are looking for an End User Services Programme Manager on a 12 Month FTC who is accountable for the strategic leadership, governance, and delivery of a global End User Services project plan, covering M&A End User Transitions, Device as a Service (DaaS), MacBook initiatives, and broader workplace technology services.
The role will oversee a portfolio of interdependent projects across up to 15 countries, ensuring newly acquired entities are successfully transitioned into the organization’s end-user service model with minimal disruption to business operations and a consistent employee experience.
Program Mangers will collaborate with all levels of the organisation and work directly with, and provide oversight of, third-party implementation partners and providers from within the Firm’s partner ecosystem. They will partner with business resources and/or client (acquisition) teams to identify cross-functional dependencies.
They must be able to effectively work in a dynamic and changing environment, adjusting delivery plans as required. They will maintain a good working relationship with teammates, clients and work effectively with client management and staff at all levels to gather information and execute programs.
Roles and Responsibilities:
• Lead end-to-end project management for End User Services initiatives, including MacBook deployments, DaaS programs, and workplace technology projects.
• Manage scope, schedule, budget, risks, dependencies, and deliverables across multiple concurrent projects.
• Drive standardization of end-user services across newly acquired entities.
• Manage and lead Agile, or hybrid delivery initiatives and be accountable for programme resources, timeline, budget, scope, and benefits realisation to deliver outcomes on time and within budget
• Coordinate internal business, technology, architecture, security, and external resources to achieve expected programme outcomes
• Monitor progress, analyse project data and reports project status and disposition to mangers and stakeholders on regular and timely basis.
• Effectively challenge, negotiate, and influence colleagues to produce value-add solutions that drive progress
Skills and Qualifications:
• Proven experience as a Project Manager within End User Services / Workplace Technology.
• Strong experience delivering M&A IT integration projects, preferably with global scope.
• Bachelor’s degree or equivalent years of relevant professional experience
• Proven experience managing complex stakeholder environments, including senior executives, architecture forums, and third-party delivery partners
• Highly action-oriented, with a leadership style characterised by strong influencing skills; someone who is a change agent who can build collaborative relationships.
• An engaging and approachable personality and a significant history of working successfully with all levels of staff, from front-line through senior executive.
• Project Management Professional (PMP), Scrum Product Owner (CSPO), ScrumMaster (CSM), or similar project management certification
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What you'll do
- The End User Services Programme Manager will lead end-to-end project management for various initiatives, ensuring successful transitions of newly acquired entities into the organization's service model. They will manage multiple projects, coordinating resources and monitoring progress to deliver outcomes on time and within budget.
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