Technical Product Manager

The Company

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

Job Summary

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.      Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.   Want to know more? See more of what we do here.   

Now, we are taking GovTech to the next level with AI-driven, agentic capabilities. These intelligent agents are designed to automate complex workflows, enhance citizen engagement, and deliver personalized, proactive services at scale. By leveraging cutting-edge AI, we are helping governments move beyond static digital experiences to dynamic, adaptive solutions that anticipate needs and drive meaningful outcomes for communities worldwide.

What Your Impact Will Look Like

• Own the roadmap for GXA Agentic, translating long-term vision into actionable deliverables that deliver user value quickly. Define, prioritize, and manage features that leverage AI agents for automation, personalization, and decision support.
• Define and prioritize product requirements collaborating closely with cross-functional teams to shape and deliver on the product roadmap. 
• Collaborate with engineering, data science, and design teams in an agile environment to deliver high-quality products.
• Monitor adoption, usage, and revenue impact of new AI-driven services and features.
• Analyze product metrics (usage, engagement, profitability) to inform strategy and optimize performance.
• Expand customer use cases into platform-wide requirements, ensuring scalability and interoperability.
• Act as a thought leader for AI agentic capabilities within GovTech
• Collaborate with DevOps, Infrastructure, Security, and Engineering to ensure optimal performance and utilization of the sending infrastructure.
• Lead high-level architecture discussions and planning sessions to prioritize key engineering initiatives including ones that may not have direct customer visibility but are essential for scale. 

• Define, analyze, and report on key success metrics for performance, and make data-driven recommendations to improve adoption, usage, and impact. 
• Maintain comprehensive and up-to-date technical documentation to support internal alignment and knowledge sharing. 
• Advocate for platform health; lead initiatives for tech debt, reliability, and maintainability. 

You Will Love This Job If You Have

• 5+ years in product management or product engineering roles.
• Proven success working in agile environments.
• High intellectual curiosity with a data-driven approach to decision-making.
• Strong organizational, analytical, and project management skills.
• Experience delivering high-quality technology products in fast-moving environments with shifting priorities.
• Demonstrated success working with cross-functional teams.
• Excellent communication skills for diverse audiences.
• Ability to think strategically while breaking down vision into manageable deliverables.
• Familiarity with JIRA, and Aha! (preferred).
• Experience with AI/ML technologies, LLMs, automation platforms, or agent-based systems.

About Us

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to bea part of our journey.
• A few culture highlights include – Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important andsometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employeepopulation

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.