Slot Attendant
OTHER•Burnaby
About this role
Hourly Wage = $17.85
Incoming professionals with relevant casino work experience may be subject to higher wages.
Premium for Night Shift (22:00-06:00) = $1.00/hour
Premium for Night Shift (22:00-06:00) = $1.00/hour
The Gateway to Your Future
Gateway Casino is seeking a customer-service pro who loves working in the fast-paced and exciting world of the casino. The Slot Attendant role puts you in the heart of the action. This role is ideal for those who love interacting with the public and providing next-level support to our many guests who enjoy playing the slot machines.
In this role, you provide vital front-line customer support that includes observing slot players and machines in specific areas. You will also offer instruction and answer questions on various games and machines to ensure our guests have a memorable experience at Gateway.
We Provide
- Employee benefits such as medical and dental
- Retirement savings plan
- Exciting, supportive and fun work environment
- Family and friends discounts on travel, tech, food, beverage, and fitness
- Development and training opportunities
Key Responsibilities
- Assist with awareness of and excitement for on-going and up-coming Casino promotions.
- Manage slot machine reservations and promote casino initiatives.
- Work in compliance with internal controls, company policies and procedures and/or provincial lottery/ gaming policies and procedures.
- Manage a cash float, verifies and provides jackpot payouts and monetary change to guests.
- Report any violations and escalate to the appropriate level as necessary.
- Replenishes and maintains slot machines, monitors machine stack lights to ensure prompt service.
- Acquire and maintain a knowledge of all slot operation policies and procedures.
- Perform other duties as assigned based on operational needs.
What You Bring
- Experience handling cash and working with the public.
- Superior customer service skills and ability to work in a fast-paced environment.
- Basic knowledge of slot machine functions is an asset.
- Able to stand for long periods of time and pull, lift, and carry objects weighted similar to a full box of paper.
- Serving It Right (BC)/ Proserve (Alberta) certificate/ Smart Serve (Ontario)
- The ability to obtain registration with either the BCLC, AGLC or AGCO (based on province).
- DealUs In (Phase 1) and Reel Facts VLT training within 30 days of start (Alberta).
- Ability to multi-task and thrive in a team environment.
- A willingness to develop new skills and stay on top of the latest industry news and insights.
Why Work for Us?
Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy.
Get to Know Gateway
Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.
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Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.
What you'll do
- The Slot Attendant provides vital front-line customer support by observing slot players and machines, offering instruction on games, and ensuring guests have a memorable experience. Key duties include managing cash floats, verifying and providing jackpot payouts, replenishing machines, and promoting casino initiatives.
About Grand Villa Casino
An incomparable gaming, dining and entertainment experience awaits you at the Grand Villa Casino. And you’ll receive a welcome that befits our Guest of Honour at the Lower Mainland’s newest and largest gaming facility. Lose yourself in a soothing atmosphere created by rustic, golden hues and the majestic marble columns that evoke the sophisticated charm of an Italian Villa. The spacious gaming floor, spread over two levels, is alive with the energy of over 50 gaming tables and 1000 slot machines. With 100, 000 square feet of gaming space, two bars, restaurants and a show lounge, Grand Villa Casino will be your preferred destination for an unrivalled entertainment experience.
Ready to join Grand Villa Casino?
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Frequently Asked Questions
What does a Slot Attendant do at Grand Villa Casino?
As a Slot Attendant at Grand Villa Casino, you will: the Slot Attendant provides vital front-line customer support by observing slot players and machines, offering instruction on games, and ensuring guests have a memorable experience. Key duties include managing cash floats, verifying and providing jackpot payouts, replenishing machines, and promoting casino initiatives..
Is the Slot Attendant position at Grand Villa Casino remote?
The Slot Attendant position at Grand Villa Casino is based in Burnaby, British Columbia, Canada. Contact the company through Clera for specific work arrangement details.
How do I apply for the Slot Attendant position at Grand Villa Casino?
You can apply for the Slot Attendant position at Grand Villa Casinodirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.