Receptionist, Full Time

Pay Range: $18.50 - $22.50/hour

JOB CULTURE

The Masonic Homes of California are committed to a culture of Leadership.  Our culture is to provide superior service to members, residents and staff through a sound and progressive model of service and care which aligns our mission, vision and operations.  We demonstrate excellence in core services and place value on high quality job performance, professional development, effective time management, budget management, workplace safety and resident/employee satisfaction.  We are dedicated to disciplined innovation and continuous quality improvement – we are a learning company.  We are committed to sharing our knowledge and being an organization that attracts the best and brightest talent.  We are team-oriented, caring and honest.

JOB SUMMARY

The Receptionist is responsible for providing a friendly, warm, efficient, professional and reliable “front desk/concierge” service to our residents, their families, employees and friends of the Masonic Homes of California while also ensuring the safety and protection of our residents, employees and the Home's property within established policies and procedures. Uphold the Communication Department/Concierge service theme.

ESSENTIAL FUNCTIONS

Front Desk/Concierge

• Greet residents, family members, visitors, and vendors with professionalism, warmth, and respect
• Assist residents and families with basic requests or direct them to appropriate staff members
• Maintain the reception area to ensure a clean, organized, and welcoming atmosphere
• Monitors safety devices, namely fire monitoring equipment, boiler and smoke detector alarms. In responding to an alarm, contacts the appropriate personnel and performs acts consistent with established Communication policies & procedures.
• Answer, screen, and direct incoming phone calls in a courteous and timely manner
• Maintain stock of paper and other office supplies.
• Knowledge and understanding of role in emergency situation.
• Maintain a current file/listing of residents by name and room number, emergency phone numbers of on-call staff, department extensions, key personnel, etc.
• Assist in general clerical and administrative functions as required.
• Receive, sort, and distribute mail, packages, and deliveries for residents and departments
• Maintain pertinent key and residents’ status logs, issue keys according to established procedures. Maintain accountability for keys.
• Reports equipment malfunctions and breakdowns as soon as possible.
• Regular attendance.
• Take meal orders from residents and guests in accordance with community procedures
• Collect money for meals, guest accommodations, and other applicable services
• Maintain accurate accounting records of monies collected in accordance with community and finance policies
• Generate Point-of-Sale (POS) receipts for guest meals and guest room or apartment bookings
• Manage guest apartment reservations, including scheduling, documentation, and coordination with appropriate departments
• Support scheduling of meetings, activities, and appointments as needed
• Communicate effectively with clinical, dining, maintenance, and administrative teams
• Assist with administrative tasks such as filing, data entry, copying, scanning, and document preparation
• Maintain confidentiality and comply with privacy regulations and community policies
• Respond calmly and appropriately to urgent situations and follow established procedures.

Admissions

• Assist the Admissions Coordinator with daily administrative tasks, including coordinating and supporting community tours

Financial Management

• Maintain cash boxes (4).Sell meal tickets to employee and provide volunteers with free meal tickets
• Collect cash for postage for outgoing mail.
• Collect cash when making copies for residents
• Maintain petty cash
• Generate POS receipts and does month end closing of POS.
• Provide backup assistance for Medical Billings’ essential functions.

• Previous receptionist, customer service, or hospitality experience preferred; senior living or healthcare experience a plus
• At least one year of Accounts Payable experience
• Compassionate, patient, and service-oriented approach to working with older adults
• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• Proficiency in Microsoft Office and basic office equipment
• Ability to remain professional and composed in a fast-paced or emotionally sensitive environment

At Masonic Homes, we are looking for team members who would like to combine their passion for helping people, good communication skills, decision-making skills, and great ethical standards with the opportunities to advance your career.

In return for your skills, you will be offered:

• A work environment focused on teamwork and support
• Excellent health, wage replacement and other benefits for you and your family’s well-being
• A generous contribution to a 401K plan whether or not you participate, and an additional contribution from the company when you participate in the plan
• Investment in your growth through Tuition Reimbursement