About this role
Job DetailsJob Location: 104 SOUTHEAST PARKWAY SUITE 100 - FRANKLIN, TN 37064Salary Range: $17.00 - $17.00 Hourly The Truck Services Coordinator supports GraceWorks Ministries' goals, values, and philosophy by exhibiting the following behaviors: excellence, quality service, commitment, and accountability. In addition, as a member of the GraceWorks Ministries' team, the performance includes demonstrating the following accountabilities: communication, teamwork, job knowledge, and leadership.
POSITION SUMMARY
The Truck Services Coordinator provides scheduling support for the Truck Team when picking up furniture, appliances, food, and other donations in homes, businesses, churches, or schools and communicates with store donors and community partners when coordinating their pickup time.
PRIMARY DUTIES AND RESPONSIBILITIES include the following:
Scheduling and communicating with donors online and via phone while using our scheduling system ReSupply. Takes all incoming phone calls for furniture and appliance pickups during normal business hours.
Schedules pickups in ReSupply according to policies directed by the Truck Services Manager. Becomes expert using the Resupply pickup scheduling software application.
Works with the Truck Services Manager to maximize an effective scheduling routine. Maintains efficient and coordinated truck team pickup schedules through ReSupply system.
Answering and triaging phone calls to correct department as needed.
Communicating with individual store donors to coordinate their pickup time on the scheduled day.
Responds to all online pickup requests and voicemails left by customers within one business day.
Interact professionally and pleasantly with all donors, community partners, customers, and volunteers.
Assists with loading and unloading merchandise or donations at GraceWorks as needed.
Assists Truck Team with unloading and staging incoming furniture as needed.
Being able to tell the GraceWorks story to anyone who asks.
Practices high standards in customer service by adhering to the GraceWorks Customer Engagement Training skills.
Collaborates with other GraceWorks staff and the Truck Services Manager to support other GraceWorks truck needs.
Understands the importance of thanking donors for their in-kind donations.
Monitors back room and ensure the docks remain clear, and landfill, cardboard, and metal runs are scheduled as needed.
Strict adherence to safety standards and protocols.
Must be able to lift and use sound judgment when using lifting equipment.
Able to react to change productively and handle all other duties/essential tasks as assigned.
QualificationsSUPERVISORY RESPONSIBILITIES
None
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
High School Diploma or GED required. Must be at least 18 years of age.
A valid driver's license.
OTHER SKILLS
Good interpersonal and communication skills
Team player who works well with others
Exercise good judgment when dealing with the public
Able to effectively work with a diverse range of individuals
Service and Ministry-Minded
WORK ENVIRONMENT
The position is in a retail and warehouse setting that involves everyday risks or discomforts that require standard safety precautions and may encounter hot working conditions based on the season.
Other facts
About GRACEWORKS MINISTRIES INC
By God’s grace, we provide immediate and long-term resources to neighbors in need.
GraceWorks is a 501(c)(3) nonprofit that helps struggling families in Williamson County, Tennessee. Families may receive financial assistance with rent, utilities, medications or gasoline, as well as material assistance with food, clothing, household items or furniture.
The GraceWorks Thrift Store is open to the public. Sales from the store provide a substantial portion of the budget along with support from area churches, businesses, schools, civic groups and individuals.
Volunteer opportunities abound and are diverse – meeting with clients, sorting food, driving seniors to medical appointments or sorting and tagging clothes to name just a few. We depend on over 200 volunteers each week to accomplish our mission, and that number can swell to hundreds more during special programs, such as Christmas or food drives.
What you'll do
- The Truck Services Coordinator provides scheduling support for the Truck Team, coordinating pickups of donations and communicating with donors. This role involves maintaining efficient schedules and ensuring high standards of customer service.
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