About this role
Gr8ttek is currently seeking a Desktop Support Specialist in Baltimore, MD.
This is a long-term potential CTH opportunity. The pay will be $20.00(W2). The conversion is typically around 6 months.
Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.
Our client is seeking a Desktop Support Specialist that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.
The ideal candidate MUST HAVE 3+ Years Experience in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers., if this is you, then keep reading and apply!
Desktop Support Responsibilities:
- Provide support to client identified VIPs
- Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
- 3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities.
- Perform all assigned desk-side support activities
- Display outstanding technical and professional services skills at all times
- Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
- Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
- Understands and follows all documented service operations policies and procedures.
Requirements:
- Maintain all required OEM Certifications as directed by Management
- 3+ years experience relevant software and hardware systems
- Understanding of ITIL methodologies
- A+ certification is desired
Other facts
About Gr8ttek, LLC
One of California's TOP 63 startups of 2022. An IoT cloud SaaS rule-based energy management platform. Providing micro-greens and organics in a more energy-efficient and cost-effective way is the goal. The SMRT CLOUD Vault and SMRT Virtual Micro Grid power management system for OFF PEAK & OFF GRID growing will revolutionize the AGTECH industry by changing the way lights are used, direction, photoperiod, and spectral composition are used to grow and express all photosynthetic plants.
What you'll do
- The Desktop Support Specialist will provide support to client identified VIPs and respond to change management requests, including installing new PC equipment and providing end-user desk-side support. They will also perform all assigned desk-side support activities and communicate proactively with end-users regarding repair status.
Ready to join Gr8ttek, LLC?
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