Middle Technical Support Specialist

<div class="content-intro"><p><strong>GR8 Tech is a leading B2B provider of iGaming solutions that empowers operators to grow, lead, and win.</strong></p> <p>We deliver high-impact, full-cycle tech solutions designed to scale. From seamless integration and expert consulting to long-term operational support, our platform powers millions of active players and drives real business growth. It’s more than just a product — it’s the iGaming Platform for Champions, built for those who play to lead.</p> <p>We know the game and how to take it to the next level. With 1000+ talented professionals on board, we don't just build tech — we build success stories for iGaming operators all over the world.&nbsp;</p> <p><strong>Our ambition drives us, our people make it real. Join us and be part of building champion-level success!</strong></p></div><h2 class="p-rich_text_section"><strong data-stringify-type="bold">What You’ll Be Driving:</strong></h2> <ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0">Reproducing, analyzing, and evaluating technical issues to resolve them independently or escalate as required;</li> <li data-stringify-indent="0" data-stringify-border="0">Creating business incident tickets in the internal system, reviewing them regularly, validating categorization, and ensuring compliance with SLAs;</li> <li data-stringify-indent="0" data-stringify-border="0">Collaborating closely with internal teams (DevOps, QA, Product, etc.) to identify root causes and drive resolutions;</li> <li data-stringify-indent="0" data-stringify-border="0">Monitoring product stability and proactively engaging the relevant departments during high-priority or urgent incidents;</li> <li data-stringify-indent="0" data-stringify-border="0">Ensuring incident SLAs are met, escalating unresolved or blocked issues accordingly;</li> <li data-stringify-indent="0" data-stringify-border="0">Acting as the first line of technical defense for our clients - balancing both client-centric communication and technical problem-solving.</li> </ul> <h2 class="p-rich_text_section"><strong data-stringify-type="bold">What Makes You a GR8 Fit:</strong></h2> <ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0">Minimum 1 year of experience in technical support, preferably in a B2B environment;</li> <li>English proficiency at least B2 level and fluency in Russian or Ukrainian;</li> <li data-stringify-indent="0" data-stringify-border="0">Comfortable using Jira for task tracking and Confluence for documentation;</li> <li data-stringify-indent="0" data-stringify-border="0">Strong client support skills and understanding of how technical issues affect business operations;</li> <li data-stringify-indent="0" data-stringify-border="0">Ability to multitask and work in different shifts, including nights;</li> <li data-stringify-indent="0" data-stringify-border="0">Able to handle emergencies effectively and know when to escalate to senior team members;</li> <li data-stringify-indent="0" data-stringify-border="0">Confident using browser developer tools to identify website bugs and interpret common web error codes (e.g., 404 Not Found);</li> <li data-stringify-indent="0" data-stringify-border="0">Knowledge of system logs (e.g., ELK) and monitoring dashboards (e.g., Grafana) is a plus, as well as familiarity with Cloudflare and standard IT processes (ITIL).</li> </ul><div class="content-conclusion"><h2><strong>Why You’ll Love Working Here:</strong></h2> <p><strong>Benefits Cafeteria</strong></p> <p>An annual fixed budget that you can use based on your needs and lifestyle. You decide how to allocate it:</p> <ul> <li>Sports – gym, yoga, or any activity to keep you active;</li> <li>Medical – insurance and wellness services;</li> <li>Mental health– therapy or coaching support;</li> <li>Home office – ergonomic furniture, gadgets, and tools;</li> <li>Languages – courses to improve or learn new skills.</li> </ul> <p><strong>Work-life&nbsp;</strong></p> <ul> <li>Parental support with paid maternity/paternity leave and monthly childcare allowance;</li> <li>20+ vacation days, unlimited sick leave, and emergency time off;</li> <li>Remote-first setup with full tech support and coworking compensation;</li> <li>Regular team events – online, offline, and offsite;</li> <li>Learning culture with internal courses, career development programs, and real growth opportunities.</li> </ul> <h2><strong>Our Culture &amp; Core Values</strong></h2> <p>GR8 Tech culture is how we win. Behind every bold idea and breakthrough is a foundation of trust, ownership, and a growth mindset. We move fast, stay curious, and always keep it real, with open feedback, room to experiment, and a team that’s got your back.</p> <ul> <li><strong>FUELLED BY TRUST:</strong> we’re open, honest, and have each other’s backs;</li> <li><strong>OWN YOUR GAME</strong>: we take initiative and own what we do;</li> <li><strong>ACCELER8:</strong> we move fast, focus smart, and keep it simple;</li> <li><strong>CHALLENGE ACCEPTED: </strong>we grow through challenges and stay curious;</li> <li><strong>BULLETPROOF:</strong> we’re resilient, ready, and always have a plan.</li> </ul> <p><strong><em>To keep things efficient, please apply only for roles that closely match your experience.</em></strong></p></div>