Middle Payments Monitoring Specialist

<div class="content-intro"><p><strong>GR8 Tech is a leading B2B provider of iGaming solutions that empowers operators to grow, lead, and win.</strong></p> <p>We deliver high-impact, full-cycle tech solutions designed to scale. From seamless integration and expert consulting to long-term operational support, our platform powers millions of active players and drives real business growth. It’s more than just a product — it’s the iGaming Platform for Champions, built for those who play to lead.</p> <p>We know the game and how to take it to the next level. With 1000+ talented professionals on board, we don't just build tech — we build success stories for iGaming operators all over the world.&nbsp;</p> <p><strong>Our ambition drives us, our people make it real. Join us and be part of building champion-level success!</strong></p></div><h2><strong>What You’ll Be Driving:</strong></h2> <ul> <li data-renderer-start-pos="536" data-local-id="30208829-b15c-4d91-93f9-cb7b16e9486f">Processing incoming requests from internal and external partners regarding the health of Payment Methods;</li> <li data-renderer-start-pos="644" data-local-id="05a580c4-dd30-4249-b0ed-ee87bbcc9dbd">Notifying customers and internal teams of difficulties or issues with Payment Methods;</li> <li data-renderer-start-pos="733" data-local-id="3542254b-bfd9-4070-b3b0-997e5d186c2e">Enabling / disabling Payment Methods depending on requests and in accordance with the instructions;</li> <li data-renderer-start-pos="835" data-local-id="fdba4965-fd2b-4f28-9ed1-57254414ce6b">Monitoring payments traffic 24/7, handling emergency alerts;</li> <li data-renderer-start-pos="1058" data-local-id="51db0a72-2f8a-4d00-a07a-9d8a022751a8">Communication with providers and other teams for investigating and solving incidents;</li> <li data-renderer-start-pos="1145" data-local-id="7232f69d-327c-4d73-87ae-3a27d2deb846">Complex problem - solving with traffic issues about payment systems according to the escalation policy;</li> <li data-renderer-start-pos="1247" data-local-id="5fe6e1a5-2cb6-4407-b92b-18161b823ef6">Incident response with payments traffic according to <span data-highlighted="true" data-vc="highlighted-text"><span class="_kqswh2mm"><span class="_5pioz8co _189e1dm9 _1il9buyh _19lc184f _d0altlke" data-testid="definition-highlighter">SLA;</span></span></span></li> <li data-renderer-start-pos="1307" data-local-id="2b02a76a-311b-435f-b6ca-c822af24ebba">Managing website mirror changes in response to domain blocking.</li> </ul> <h2><strong>What Makes You a GR8 Fit:</strong></h2> <ul> <li>1+ year of experience in HR;</li> <li>Demonstrating excellent verbal and written communication skills;</li> <li>Collaborating with cross-functional teams to maintain HR administrative processes;</li> <li>Paying strong attention to detail, including accurate paperwork processing, data entry, and compliance with HR policies and procedures;</li> <li>Handling employee inquiries in a professional and timely manner;</li> <li>Managing sensitive and confidential information with integrity and discretion;</li> <li>Working with HRIS systems (HiBob, Workday, Peopleforce, HURMA, etc.);</li> <li>Using HR tools and systems effectively, including hands-on experience with data input and maintenance;</li> <li>Working with HR policies, labor laws, and regulations;</li> <li>Managing and maintaining HR documentation;</li> <li>Languages – Intermediate+ English, B2+ Ukrainian/Russian.</li> </ul><div class="content-conclusion"><h2><strong>Why You’ll Love Working Here:</strong></h2> <p><strong>Benefits Cafeteria</strong></p> <p>An annual fixed budget that you can use based on your needs and lifestyle. You decide how to allocate it:</p> <ul> <li>Sports – gym, yoga, or any activity to keep you active;</li> <li>Medical – insurance and wellness services;</li> <li>Mental health– therapy or coaching support;</li> <li>Home office – ergonomic furniture, gadgets, and tools;</li> <li>Languages – courses to improve or learn new skills.</li> </ul> <p><strong>Work-life&nbsp;</strong></p> <ul> <li>Parental support with paid maternity/paternity leave and monthly childcare allowance;</li> <li>20+ vacation days, unlimited sick leave, and emergency time off;</li> <li>Remote-first setup with full tech support and coworking compensation;</li> <li>Regular team events – online, offline, and offsite;</li> <li>Learning culture with internal courses, career development programs, and real growth opportunities.</li> </ul> <h2><strong>Our Culture &amp; Core Values</strong></h2> <p>GR8 Tech culture is how we win. Behind every bold idea and breakthrough is a foundation of trust, ownership, and a growth mindset. We move fast, stay curious, and always keep it real, with open feedback, room to experiment, and a team that’s got your back.</p> <ul> <li><strong>FUELLED BY TRUST:</strong> we’re open, honest, and have each other’s backs;</li> <li><strong>OWN YOUR GAME</strong>: we take initiative and own what we do;</li> <li><strong>ACCELER8:</strong> we move fast, focus smart, and keep it simple;</li> <li><strong>CHALLENGE ACCEPTED: </strong>we grow through challenges and stay curious;</li> <li><strong>BULLETPROOF:</strong> we’re resilient, ready, and always have a plan.</li> </ul> <p><strong><em>To keep things efficient, please apply only for roles that closely match your experience.</em></strong></p></div>