Role Responsibilities

The Vital Statistics unit is responsible for registration and maintenance of vital events for the Province of Alberta, including births, adoptions, surrogacies, death, stillbirths, marriages and legal change of name, as well as, partnering with other Canadian jurisdictions and the federal government to share vital statistics information. The unit provides expertise and direction to internal and external stakeholders as well as the public.

Do you have the perseverance to accomplish anything you put your mind to? Then become part of an engaged team who is passionate about the work they do. Our fast-paced service-oriented environment is challenging and rewarding.

You will be reporting to the Vital Statistics Supervisor and will be responsible for the day-to-day activities of a Vital Statistics Specialist.

Your responsibilities will include, but will not be limited to:

• Daily reconciliation of vital event data transfer to federal partners (Service Canada, Statistics Canada and Canada Revenue Agency).
• Understanding the web services functionality and identify when system issues may be occurring.
• Liaising with third-party service providers regarding system issues and enhancement proposals.
• Working with and coaching registry agents, funeral directors, hospital administrators, medical examiner offices and marriage officiants using the Vital Statistics System (VISTAS).
• Providing information and guidance on general inquiries, products and services.
• Working with third party vendors to process vital events and fulfill service requests, along with maintaining and building relationship with internal and external stakeholder.
• Participating in regular cross training initiatives to maximize knowledge of all vital events and ensure adequate coverage for business area.
• Providing team support in high volume periods to ensure timely service delivery to Albertans.
• Providing guidance and direction to stakeholders in relation to vital event registrations.
• Identifying areas requiring policy review and modernization.
  
  

To be successful in this role you will demonstrate:

• The ability to navigate policies and interpret legislation.
• Excellent written and verbal communication skills.
• Exceptional attention to customer service.
• The ability to function independently and contribute collaboratively and effectively within a team environment, with minimal supervision and a high degree of personal accountability and professionalism.
• Excellent organizational and conflict resolution skills.
• The capability to manage business deliverables within changing timelines and with the ability to adapt, prioritize activities.
• An awareness and sensitivity to political issues and able to manage extremely sensitive and confidential information.
• Ability to multitask and organize conflicting priorities with competing deadlines.
  
  

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Creative Problem Solving: you will assess options and implications in new ways to achieve outcomes and solutions.
• Agility: you will need to provide results in a complex, diverse and changing environment.
• Drive for Results: you will work with your team to set goals and priorities and to deliver outcomes that are consistent with the direction of the department.
• Develop Networks: you will proactively build networks, connect and build trust in relationships with different stakeholders.
• Build Collaborative Environments: you will lead and contribute to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.
• Develop Self and Others: you will drive by example a team culture that is focused on continuous learning and growth and encourage self-development through experience sharing.

Qualifications

University graduation in a related field; no experience required; or equivalent as described below.

Equivalencies:

• One-year related certificate and three years related experience.
• A two-year diploma and two years of related experience.
• Four years directly related experience.
• Experience working with the VISTAS database is required.
  
  

The following will be considered as an Asset:

• Experience working in a Tier 2 call center environment.
• Experience working at a Registry Agent  Office
• Experience handling confidential and sensitive information.
• Experience with MS Office Suite: Outlook (answering stakeholder inquiries and completing registration documentation), Word (formatting and editing).
  
  

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Hours of Work: Monday – Friday (8:15 am-4:30 pm).

Location: John E. Brownlee Building, 10365 97th Street, Edmonton, AB.

Please provide a cover letter which outlines in detail how your experience relates to the position qualifications. Candidates chosen to move to next steps will undergo a written assessment.

Final candidates will be required to undergo a security screening. Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

If temporary assignments or under-fills will be considered.

• Northern Allowance.
• Shift work.
• Travel, etc.
  
  

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.