Job Information

Job Title: Executive Director, Common Service Delivery   

Requisition ID: 78745

Ministry: Assisted Living and Social Services  

Location:  Edmonton and other locations

Full or Part-Time: Full Time

Hours of Work: 36.25

Regular/Temporary: Regular

Scope: Open

Closing Date: January 30, 2026

Classification: Executive Manager 1

About Us

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities. For more information, please visit: www.alberta.ca/about-the-alberta-public-service.

Assisted Living and Social Services provides supports for seniors, families and communities, and helps Albertans access disability services, financial supports, services for the homeless, continuing care services, and other social-based programs. This ministry supports Albertans through a person-centred, integrated service delivery model that recognizes the unique circumstances, experiences and strengths of individuals and families.

For further information, visit the ministry website at www.alberta.ca/assisted-living-and-social-services.

Role

Reporting to the Assistant Deputy Minister, Employment and Financial Services, the Executive Director, Common Service Delivery (CSD) provides strategic leadership and executive oversight for the integrated delivery of over 34 social programs and 120+ Government of Alberta services, serving more than 300,000 Albertans quarterly. This executive role directs operational excellence across several distinct service delivery streams including contact centres (Alberta Supports, Income Support, Employment Standards, Occupational Health & Safety), Assured Income for the Severely Handicapped (AISH) application and adjudication, health and funeral benefits administration, centralized payments and data processing, and automated client reporting. The Executive Director also plays a key strategic leadership role and ensures compliance with multiple legislative frameworks (e.g., Income and Employment Supports Act, AISH Act, Employment Standards Code, OHS Act), and drives continuous improvement initiatives to enhance client experience, operational efficiency, and service quality across the province's social safety net infrastructure.

The Executive Director, Common Service Delivery also provides strategic and business advice and recommendations to senior Ministry and government representatives and officials for plans, issues, and initiatives pertaining to the Common Service Delivery branch mandate and priorities.  The Executive Director champions the common service delivery approach and related benefits of enhanced consistency, effectiveness, and efficiency, as well as identifying opportunities to advance the branch mandate in support of the work of the Ministry. This position leads the transformation of common service delivery within the Ministry, continually balancing the desire for a person-centred approach to the delivery of high-quality services with the realities of financial and other resource constraints.

The transformation of social-based programming and delivery within the province is of unprecedented scope and presents a completely new way of doing business, with the work of the Executive Director having significant impacts and implications for clients, Ministry program areas, and stakeholders. 

Qualifications

Your background includes considerable senior management experience in the public sector or a complex business environment with deep experience in financial and human resource planning, accountability, and outcome measurement. You also possess an understanding of citizen-centered service delivery models, issues relating to the delivery of service delivery of programs through multiple service delivery channels, across various geographic locations, and have demonstrated experience in business process re-engineering and change management. Knowledge of the business planning process and understanding of business and technology systems is also required. You are also familiar with government decision making and strategic directions, priorities and the political environment in which the Ministry operates. You are known for being highly skilled in navigating political sensitive and ambiguous environments, fostering collaborative relationships, and influencing decision-making across diverse stakeholder groups. As a leader, you inspire your team to reach new levels of personal and professional success, while embracing change and driving for innovation. Knowledge of social programs and program delivery would be an asset.

A related degree is preferred.

Salary

$5,758.44 - $7,567.65 bi-weekly ($150,295.28 to $197,515.67 annually)

Notes

Final candidates will be required to undergo a security screening. 

Candidates from Edmonton and other locations will be considered.

Links and information on what the GoA has to offer:

• Compensation Overview – https://researchapscareers.alberta.ca
• Working for the Alberta Public Service – https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Pension plans:
  • Management Employees Pension Plan (MEPP) – https://www.mepp.ca
• Leadership and mentorship programs
• Professional learning and development
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca

Please see the attached position profile for more information on position responsibilities.   Search Profile

How to Apply

Click on the “Apply Now” button.

Candidates are required to apply for a job online. Please visit https://www.alberta.ca/navigating-online-jobs-application.aspx to learn more about creating a candidate profile and other tips for the Government of Alberta’s online application system.

If you are not currently an employee with the Government of Alberta, the first step in applying for a job is creating your candidate profile within our online application system, click here to access the main log in page where you are able to ‘Create an account’, reset your password (‘Forgot your password’) or ‘Sign In’ should you already have an account.

Existing employees should access the Career tile in 1GX to submit their application in order to be recognized as an internal applicant.

Once you have created your candidate profile, visit the Alberta Public Service job site to apply for jobs at https://www.alberta.ca/alberta-public-service-jobs.aspx

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies.  

Resources for applicants:

https://www.alberta.ca/apply-for-jobs-with-the-alberta-public-service.aspx

https://www.alberta.ca/alberta-public-service-hiring-process.aspx

https://alis.alberta.ca/look-for-work/

It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) or from recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information.  

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or a copy of the role profile, and/or require a disability related accommodation during the recruitment process, please contact Executive Search at [email protected].

If this competition is closed as per the closing date noted above, please continue to check http://www.jobs.alberta.ca for a listing of current career opportunities with the Government of Alberta.