Role Responsibilities

Are you client focused? Do you enjoy working in a fast paced, client centered environment and want an opportunity to make a difference in the lives of others? If so, this position will be of interest to you.
  
The Ministry of Assisted Living and Social Services is focused on service excellence within social-based programming and service delivery in Alberta. An Integrated Service Delivery (ISD) model has been created for Albertans to be able to access information and support for social -based programs and services via the Alberta Supports Contact Centre. The focus of the ISD model is to ensure consistent information and levels of services are delivered to clients regardless of the service delivery channel used.
  
As an Alberta Supports Coordinator, you will champion this ISD model by working at the Alberta Supports Contact Centre.
  
The Alberta Supports Coordinator is the first point of contact for Albertans accessing social-based programs and services. In this position, you will assess Albertans with varying circumstances and needs and determine the social-based programs and services suitable for them.
  
To be successful in this role you will require excellent assessment, time management, communication and problem-solving skills combined with the ability to make sound decisions under short timelines.  Must have strong computer skills and being proficient in Microsoft 365 is essential.
  
Your ability to provide service excellence and de-escalate sensitive situations is also a requirement of this role.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

The successful candidates will need to demonstrate the following competencies:

Agility: As the first point of contact for Albertan's seeking assistance, you will need to be able to adapt and adjust quickly as priorities will continually shift. You will need to balance a variety of clients with diverse needs, and ensure you are providing them all with a high level of service.
 
Systems Thinking: We are looking for candidates who will consider the bigger picture, looking across Human Services and potential service providers to find supports and services that meet the client's needs.
 
Creative Problem Solving: Creativity and flexibility will be very important to success in this role. Candidates will need to be willing to try new things and have the skills to take calculated risks and think outside the box.
 
Building Networks: As we continue to move towards our citizen centered approach, candidates will need to build networks and work with internal and external stakeholders on a regular basis. This includes clients, ministry staff, community resource partners, and other partners.
 

Qualifications

Requirements:
Two-year Diploma or Degree in a related field; no experience required; or equivalent as described below.

Equivalency: Directly related education or experience considered on the basis of:  1 year of education for 1 year of experience; or 1 year of experience for 1 year of education.

The following Assets will be considered:

• 1 year of related experience working with diverse populations, providing customer service excellence, assessing their needs and providing service direction is considered an asset.
• Proficiency with keyboarding and computer systems (Microsoft 365) is required.
• Experience with web-based computer systems (e.g. Compass, TOI, CCIS) is considered an asset.
• Experience with social based programs.
• Contact Centre experience is considered an asset.
• Experience in arranging supports for vulnerable individuals.

A cover letter summarizing your Qualifications and Assets is required.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Hours of work are 36.25 hours weekly. Current available shift times for this position may vary between the hours of 8:15 a.m. and 8:00 p.m. As examples, please indicate which shifts you would be available for, in your cover letter.
-    11:45 a.m. - 8:00 p.m. (this shift pays a shift differential)
-    10:15 a.m. - 6:30 p.m.
-    9:15 a.m. - 5:30 p.m.
-    8:15 a.m. - 4:30 p.m.

This competition may be used to fill both current and future permanent or temporary vacancies, across the Government of Alberta, at the same or lower classification level.

Candidates who are successful in the selection process will be placed in a Talent Pool. This competition will be used to create an eligibility list of qualified candidates to fill upcoming opportunities as vacancies arise.  

Should you qualify, your resume is added to a qualified list for consideration for other opportunities at the same or lower classification levels. 
 
As a qualified candidate: 
•    You were successful in the interview (pending reference and other pre-employment checks) but were not selected. 
•    You may be considered for future opportunities in the same or a lower classification for a period of twelve (12) months. 
•    If you are contacted regarding other opportunities, it will be your decision whether to pursue these. 
•    If you choose to pursue these opportunities, the recruitment process may involve further assessments specific to the position. 

In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part time or full time. 

Your cover letter and resume will be used as a screening tool to assess your written communication and attention to detail. An additional written assignment may be used as part of the selection process.  

Final candidates will be required to undergo a security screening. Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.

•    Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
•    Public Service Pension Plan (PSPP) - https://www.pspp.ca.
•    Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
•    Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
•    Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
•    Positive workplace culture and work-life balance.
•    Leadership and mentorship programs.