About this role
Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...
Position Summary:
The Senior IT Applications Administrator is the technical lead for the Workforce IAM team. While the Associate Administrator handles daily operations, you will focus on the strategic vision, system architecture, and complex engineering of our Identity Governance Administration (IGA) environment. You will serve as the Subject Matter Expert (SME) for the primary identity governance platform, driving automation, security compliance, and process improvement across Gordon Food Service.
What you will do:
Strategic Vision & Engineering
IAM Roadmap Development: Partner with leadership to develop the strategic vision and roadmap for the Workforce Identity Management domain. Evaluate new features within IAM tools to drive value and security.
System Architecture: Lead the design and implementation of new application integrations. You will configure connectors, define attribute mappings, and write the logic that governs how identities flow between HR systems, directories, and downstream applications.
Continuous Improvement: "Analyze comparable systems" by staying current on IGA trends. Proactively identify inefficiencies in our current provisioning workflows (e.g., rehire logic, birthright access) and engineer permanent fixes.
Advanced Administration & Escalation
Level 3 Support: Serve as the final escalation point for complex technical issues that cannot be resolved by the Associate Administrator. This includes deep-dive troubleshooting of API failures, connector interruptions, and complex data synchronization errors.
Capacity Planning: Utilize performance metrics and identity analytics to forecast system needs. Ensure the IAM environment is scaled correctly to handle bulk system changes.
Security & Compliance: Audit and refine Role-Based Access Control (RBAC) policies. Work closely with Internal Audit to ensure our automated de-provisioning and access certification campaigns meet regulatory standards.
Mentorship & Documentation
Technical Leadership: Mentor the Associate IT Applications Administrator, providing guidance on best practices, troubleshooting logic, and system governance.
Knowledge Management: Produce high-level technical documentation for system set-up and disaster recovery. Create "Run Books" that allow Tier 1/2 support to handle routine alerts.
When you will work:
Monday to Friday, 8 am to 5 pm
Hybrid schedule, 4 days in office with 1 day remote
What you will bring to the table:
Experience: 5-8 years of related experience in IT System Administration, with a strong focus on Identity and Access Management (IAM) or IT Security.
Education: Bachelor's Degree in Computer Science, Information Technology, or a related field preferred.
Technical Skills
IAM Platforms: Deep operational expertise within IGA platforms. You should understand the back-end mechanics of reconciliation, provisioning, and certification.
Data & Scripting: Strong ability to work with SQL for data analysis and troubleshooting. Familiarity with REST/SOAP APIs, JSON, and scripting languages (e.g., Java, Python, PowerShell) used for connector customization.
Directory Services: Advanced knowledge of Active Directory, LDAP, and Google Workspace administration.
Professional Competencies
Complex Problem Solving: Ability to develop solutions for ambiguous problems where no precedent exists. You don't just fix the error; you fix the root cause.
Communication: Excellent ability to translate complex technical IAM concepts into clear business language for stakeholders and non-technical teams.
BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO US!
Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.
Equal Employment Opportunity is a matter of policy at Gordon Food Service, Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [email protected] and use the words “Accommodation Request” in your subject line.
All Gordon Food Service locations are tobacco-free.
Gordon Food Service is a drug-free workplace and conducts pre-employment drug tests.
Other facts
About Gordon Food Service
We’ve grown to become the largest family-operated broadline food service distributor in North America by upholding the same business approach since 1897—being passionately committed to the people we serve. We believe in the power of good food—to bring people together and make moments special. Every product, every order, and every decision we make is inspired by the people on the other side of the plate.
We distribute to foodservice operators throughout the Midwest, Northeast, Southeast and Southwest regions of the U.S. and coast to coast in Canada.
Our company also operates more than 170 Gordon Food Service Stores, which are open to the public and provide the benefits of restaurant-quality products and friendly, knowledgeable service. Gordon Food Service Stores do not charge a membership fee.
Gordon Food Service Stores are the primary supplier for many small foodservice operators, including: restaurants, churches, daycare providers, caterers, event planners, and other small businesses.
We offer a broad range of employment opportunities throughout our corporate offices, distribution centers, and retail stores. We have a strong commitment to our employees and foster an environment that promotes internal growth, training, and career development opportunities.
Gordon Food Service is an Equal Opportunity Employer and does not discriminate against any person on the basis of age, sex, race, religion, national origin, disability, or veteran status.
What you'll do
- The Senior IT Applications Administrator will lead the Workforce IAM team, focusing on strategic vision, system architecture, and complex engineering of the Identity Governance Administration environment. Responsibilities include developing IAM roadmaps, leading application integrations, and serving as the final escalation point for technical issues.
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