About this role
Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...
What We Offer:
Medical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employment
FULL flex benefits program
Company matching RRSP
Family culture
Advancement opportunities
Profit Sharing
128 year, family owned and operated company history
Position Summary:
Supports activities for the outside District Sales Representatives (DSR) including order and delivery interaction between customers via telephone, email and Gordon Ordering. Seeks growth opportunities in existing house customers with knowledge and professionalism as well as strengthening customer relationships by representing Gordon Food Service (GFS) branded products and services. Helps drive account growth and profitability by undertaking administrative job duties as it pertains to the sales department. Use of divisional shared email to address and support the needs as they arise.
Essential Functions:
Collaborates with other departments to meet all customer needs, internal reporting and customer record keeping.
Participates in general sales meetings, promotions and facilitates food show registration. Assists with recall and other information sharing as required.
Takes orders from various customers as needed via phone or email.
Stays up to date with product offerings, market trends and customer needs while learning about the organizational offerings and systems.
Demonstrates strong customer service skills when dealing with unique or difficult situations.
Provides support to sales representatives coordinating customer service, orders, credits etc during special large special events IE: Stampede, PNE, SNE, F1 Race etc.
Supports and assists DSR for vacation coverage and seasonally based on needs.
Provides routing assistance for changes to deliveries such as time delays, adjustments in delivery days, etc.
Details customer complaints, tracks the same issues that multiple customers have, and reports problems as necessary.
Performs Other Duties as assigned.
Knowledge / Skills / Abilities:
Must have good customer service and time management skills.
Ability to perform 10-key data entry
Must have excellent written, verbal, organizational and communication skills.
High organized with a great attention to detail
Encourages collaboration with others to achieve a common goal
A self starter that can work independently as well as part of a team.
Must be a strategic thinker, inquisitive, innovative, and creative in order to build relationships, network, link resources and apply business practices
Excellent computer skills
Must have the ability to multi-task, prioritize and be able to work independently or within a team environment.
Ability to learn and use Genysis, Powersell, CRM, Gordon Ordering and other various systems
Equipment / Tools / Technology:
Laptop computer
Telephone and headset
Home Wifi Needed while working remotely.
Networked printer/copier/facsimile machine
Google Apps (Gmail, Calendar, Docs, Drive, Sites, Groups)
Microsoft Office Suite (Excel, Word)Gordon Food Service Systems such as CRM, Gordon Ordering and Inventory management.
Education & Minimum Experience Requirements:
High School Diploma (or equivalent) plus 2 years full-time related work experience required
Bachelor Degree in Business Administration, Sales, Marketing or related field preferred
Previous Experience in the area of food service industry is preferred
We thank all applicants for their interest, however only those selected for the next stage will be contacted. Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [email protected] and use the words “Accommodation Request” in your subject line.
Other facts
About Gordon Food Service
We’ve grown to become the largest family-operated broadline food service distributor in North America by upholding the same business approach since 1897—being passionately committed to the people we serve. We believe in the power of good food—to bring people together and make moments special. Every product, every order, and every decision we make is inspired by the people on the other side of the plate.
We distribute to foodservice operators throughout the Midwest, Northeast, Southeast and Southwest regions of the U.S. and coast to coast in Canada.
Our company also operates more than 170 Gordon Food Service Stores, which are open to the public and provide the benefits of restaurant-quality products and friendly, knowledgeable service. Gordon Food Service Stores do not charge a membership fee.
Gordon Food Service Stores are the primary supplier for many small foodservice operators, including: restaurants, churches, daycare providers, caterers, event planners, and other small businesses.
We offer a broad range of employment opportunities throughout our corporate offices, distribution centers, and retail stores. We have a strong commitment to our employees and foster an environment that promotes internal growth, training, and career development opportunities.
Gordon Food Service is an Equal Opportunity Employer and does not discriminate against any person on the basis of age, sex, race, religion, national origin, disability, or veteran status.
What you'll do
- The representative supports outside District Sales Representatives by managing customer interactions and driving account growth. They assist with order taking, customer service, and administrative duties related to sales.
Ready to join Gordon Food Service?
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