Digital Media Senior Associate - Customer Support - IVL

Join Us!

At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

Role Overview:

The Trust & Safety Adspam Team plays a pivotal role in safeguarding the integrity of the online advertising landscape. Our mission is to create a universally trusted ads ecosystem, shielded from the infiltration of invalid and fraudulent ad traffic. We meticulously analyze billions of ad events, employing cutting-edge techniques and scalable methods to thwart the relentless efforts of sophisticated fraudsters. By effectively combating AdSpam, we empower users to access information securely, while advertisers, publishers, and Google can confidently monetize the internet responsibly, fostering a thriving digital ecosystem.

Position Responsibilities:

• Investigates Invalid Traffic which typically doesn’t represent genuine user interest or intent like accidental clicks such as but not limited to:

• Click fraud or intentionally clicking on an ad multiple times to generate revenue.

• Bot traffic or bot-generated activities like automated programs that can simulate human activity on the internet

• Malicious traffic or activities generated by malicious actors to try harming advertisers or publishers. 

Required Skills:

• 2-4 years of experience

• Google Ads experience required

• Basic SQL experience, 1-2 years of experience minimum

• Ability to think critically and analyze large amounts of data to identify patterns and anomalies that may indicate abuse.

• Communication skills: Ability to communicate effectively with both technical and non-technical audiences. This includes being able to write clear and concise reports and be involved in conversations with the stakeholders. 

• Problem-solving skills: This includes the ability to identify and solve problems quickly and efficiently.

Required Certification(s):

• With Google Ads Certification

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage

• We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums

• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

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Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.

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Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at [email protected].