Summary Description:

Assists the Store Manager in the daily operations of the assigned retail store, ensuring consistency, compliance, and achievement of sales and productivity goals. Responsible for understanding and modeling key performance behaviors by providing effective direction and leadership to employees and offering outstanding service to all donors and customers. This position reports to the Store Manager.

Exemplary Duties / Responsibilities:

• Assists Manager in daily store operations, including sales leadership, merchandising, production, customer service, and training. Assumes management responsibilities as needed and/or in the Store Manager's absence. 
• Responsible for ensuring the assigned store's daily sales and operational success in partnership with the Store Manager. 
• Must ensure high levels of customer satisfaction through excellent service leadership and employee training. 
• Accountable for meeting and/or exceeding sales goals by training, motivating, mentoring, and providing feedback to sales staff.
• Ensures the deposit is ready in a timely manner for the armored car services to pick up in the Manager’s absence. 
• Supervisory responsibilities include assisting in interviewing and training employees; planning, assigning, scheduling, and directing work; providing input on performance appraisals; recognizing and developing employees; addressing complaints and resolving problems. 
• Follows up on all assigned projects. 
• Gives corrective feedback under the direction of the Store Manager. 
• Operates cash register and trains staff on applicable POS functions. 
• Assists Store Manager on cross training all store personnel, including new employees in all areas of store operations. 
• Reports safety hazards and all accidents to Asset Protection IMMEDIATELY. 
• Needs to understand all facets of store organization and safety to eliminate safety hazards. 
• Accurately completes daily sales paperwork and identifies discrepancies. 
• Provides proactive customer service in a positive, professional, and courteous manner. 
• Must comply with all Sales Division procedures and agency policies and procedures. 
• Must be courteous when answering phones, making announcements, and dealing with customers and staff.  
• Attend and actively participate in and/or facilitate meetings as assigned. 

Responsible for other duties as assigned.

Minimum Qualifications:

Education/Experience:

• High School diploma or its equivalent.
• Ability to work a flexible schedule, including evenings and weekends 
• 1 - 2 years’ experience in retail, thrift, or consignment. 

Knowledge & Skills:

• Mathematical skills.   
• Proficient user of MS Office (MS Excel in particular) and basic computer functions
• Ability to read and write and understand basic math. Able to create and analyze reports, spreadsheets, and sales statistics. 
• Ability to understand complex and simple instructions. 
• Ability to handle customers effectively.  
• Ability to meet deadlines and respond to special needs. 
• Ability to work a flexible schedule, including evenings, weekends, and Holidays.
• Ability to read and write.
• Ability to understand complex instructions.
• Knowledge of retail and supervision of others.
• Outstanding problem-solving and multi-tasking skills. 
• Highly organized.  
• Cooperation with the Manager, store personnel, direct supervisor, and Division Directors.  
• Ability to supervise, direct, motivate, and discipline staff as necessary.
• Ability to work with the public; strong interpersonal and mediation skills required.   
• Ability to work with minimum supervision.
• Use of cash register, calculator/10 key, and phones.  
• Good record-keeping practices.  
• Effective production methods.  
• Ability to accurately complete sales reports.  
• Able to lift, carry, push, and pull at least 50 lbs.
• Ability to write and respond to e-mails.

Core Competencies:

To perform the job successfully an individual should demonstrate the following competencies:

• Leadership & Team Management - Supervises and develops employees through coaching, training, and feedback. Assists in scheduling, directing, and evaluating staff performance. Encourages teamwork and fosters a positive work environment. Leads and supervises employees, ensuring accountability and engagement. Coaches and trains staff on operations, safety, and customer service. Promotes a culture of teamwork and continuous improvement.
• Customer Service Excellence - Ensures high-levels of customer satisfaction through excellent service. Responds to customer needs, resolves complaints, and enhances the shopping experience. Provides proactive and professional customer interactions. Leads by example in delivering excellent service to customers and donors. Addresses customer concerns professionally and promptly. Implements strategies to enhance customer experience.
• Sales & Performance Management - Accountable for achieving and exceeding sales goals. Uses sales data to identify trends and implement strategies for improvement. Trains and motivates staff to meet productivity targets. Monitors sales and expense control to achieve financial goals. Analyzes variances and implements corrective actions. Drives store profitability through strategic decision-making.
• Retail Operations & Merchandising - Ensures proper visual merchandising and stock presentation. Assists with inventory management and loss prevention strategies. Supports daily operations, including cash handling and deposits. Oversees receiving, processing, and merchandising of donated goods. Ensures inventory accuracy and maintains stock levels. Implements operational best practices for efficiency.
• Problem Solving & Decision-Making - Identifies and resolves issues efficiently. Uses reasoning and analytical skills to develop solutions. Works well in high-pressure situations.
• Compliance & Safety - Adheres to company policies and safety procedures. Reports safety hazards and ensures a secure work environment. Ensures compliance with operational and regulatory standards. Ensures adherence to company policies, safety standards, and loss prevention protocols. Acts as the store’s Safety Champion, identifying and mitigating risks. Leads team in compliance efforts and procedural adherence."
• Communication & Interpersonal Skills - Clearly articulates instructions, expectations, and feedback. Listens actively and fosters open communication. Works effectively with diverse staff and customers. Facilitates meetings, communicates expectations, and provides performance feedback. Collaborates with management and staff to align with business goals. Maintains professional and clear communication with employees and customers.

This job specification should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.