ASSISTANT PROGRAM MANAGER-CUSTODIAL SERVICES

Under the guidance of the Operations Manager, the Assistant Program Manager provides on-site leadership and administrative support for Goodwill Southeast Georgia custodial personnel assigned to contract operations. This role ensures contract compliance, operational excellence, and high-quality service delivery while upholding Goodwill’s mission, vision, and values.

The Assistant Program Manager plays a critical role in supporting employees—many of whom are individuals with disabilities—by fostering a safe, inclusive, and productive work environment that promotes growth, accountability, and professionalism.

Perks & Benefits:

Your journey with us ensures your work brings purpose as it directly impacts our mission services and the communities we serve. We welcome you as you are. To that end, we believe Goodwill’s strength lies in the diversity of those we employ, educate, and serve.

• Competitive pay
• Comprehensive benefits including health, dental, and retirement plans
• Generous paid time off (PTO) and holidays
• Celebratory activities
• Career advancement opportunities
• Free training and development programs

 Your Typical Day:

• Provide on-site leadership and supervision for custodial contract operations, ensuring high standards of professionalism, integrity, and service.
• Lead and manage training programs for new team members, fostering continuous learning and professional development.
• Ensure performance standards outlined in contract specifications are met or exceeded, communicating significant developments to the Operations Manager.
• Assign work equitably to employees and clients with disabilities, honoring individual strengths and limitations in accordance with Rehabilitation Services guidelines.
• Develop and implement efficient operational methods to meet workload demands while promoting teamwork and accountability.
• Oversee equipment maintenance to ensure operational readiness and safety.
• Maintain cleanliness, orderliness, and safety across all work areas, modeling Goodwill’s commitment to a safe work environment.
• Champion safety practices, including accident and fire prevention, and ensure team members understand and follow safety procedures.
• Manage inventory and supplies to meet contract requirements, maintaining accurate records and ensuring timely procurement.
• Monitor contract compliance and address issues that may impact quality or productivity, providing documentation and corrective solutions.
• Maintain and support quality control systems in collaboration with the Program Manager to drive continuous improvement.
• Respond promptly and professionally to accidents or incidents, ensuring proper documentation and follow-up.
• Assist with administrative duties including record keeping, staff timekeeping, and daily time clock approvals.
• Ensure all team members display required identification and adhere to accountability standards.

 What You’ll Need:

• High school diploma or GED required; Bachelor’s degree preferred.
• Minimum of three (3) years of custodial and/or floor care experience.
• Prior leadership or supervisory experience required; two (2) to four (4) years preferred.
• Experience training and supervising individuals with disabilities are strongly preferred.
• Knowledge of OSHA guidelines, Material Safety Data Sheets (MSDS), and janitorial/custodial best practices.
• Strong analytical, organizational, and problem-solving skills.
• Excellent verbal and written communication skills with the ability to engage diverse audiences.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to work effectively in a fast-paced, high-pressure environment with multiple priorities.
• Compassionate, inclusive leadership style with the ability to provide reasonable accommodations.
• Valid driver’s license, reliable transportation, proof of insurance, and acceptable driving record.
• Ability to pass required background screenings, including drug screening, criminal history check, motor vehicle report, and federal security clearance if required.
• Flexibility to work nights and weekends as needed.

 Working Conditions & Physical Requirements:

• Work environment may include heat, cold, and dusty conditions.
• Ability to stand for extended periods and work full eight-hour shifts.
• Ability to lift and carry up to 50 pounds regularly.

Join us in our commitment to sustainability and making a positive contribution to our community. Our values guide everything that we do.  

 Learn more about Goodwill Here: https://www.youtube.com/watch?v=YlrM5WY5bLk  

 About Us: 

Goodwill Industries of the Coastal Empire, Inc. (GICE) is an Equal Opportunity/Affirmative Action Employer.  GICE operates under the guidelines of the AbilityOne Program and the Javis-Wagner-O’Day Act, providing the largest source of employment for people who are blind or have severe disabilities, including disabled Veterans and wounded warriors (www.abilityone.gov).    

GICE will provide equal employment opportunity without regard to race/color, religion, pregnancy, national origin, ancestry, age, disability, veteran status, sex, sexual orientation, gender identity, genetic information, national origin or any other basis protected by applicable law. GICE is committed to serving members of the military, Veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Our goal is to help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.  Goodwill provides access and opportunities to those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request an accommodation if you are unable or limited in your ability to use or access our online application system as a result of your disability. Applicants with disabilities may contact Goodwill’s Human Resources Department at 912.354.6611 for assistance in accessing the on-line application system. Please be sure to include your name, preferred method of contact, and details on your requested accommodation. Goodwill will make every effort to respond to your request promptly.