Asset Protection Investigator (1952)

Job DetailsJob Location: Miami, FL 33142Position Type: Full TimeEducation Level: High SchoolSalary Range: $25.00 - $25.00 HourlyTravel Percentage: Up to 50% Job Shift: AnyJob Title:     Asset Protection Investigator Department:     Asset Protection, Safety, and Security                           Reports To:      Director of Asset Protection and Security              FLSA Status: Non-Exempt  Prepared by:  Director of Asset Protection and Security          Approved By: V.P. of Human Resources Summary: The Asset Protection Investigator is responsible for protecting and improving profitability for the Donated Goods division in detecting, reporting, and resolving matters in Asset Protection, inventory shortage, cash handling, and theft at stores and trailers.  Essential Duties and Responsibilities: •    Conduct monthly audits of any assigned Goodwill location. •    Conduct periodic ADC surveillance when needed. •    Responsible for initiating external and internal investigations based on the above audit outcomes and obtaining information from store personnel. •    Supervise and protect store assets, property, clients, and employees using precise investigative methods. •    Complete every investigation report on time. •    Maintain documentation of all Asset Protection activity. •    Ensure all responsibilities are completed daily, weekly, and monthly. •    Interact with store management to support them in understanding the Asset Protection department. •    Maintain professional and amicable relations with local law enforcement agencies to obtain assistance as needed. •    Enforce all security conditions, rules, and regulations at any assigned Goodwill location. •    Ensure Goodwill’s locations and employees comply with company policies and procedures. •    Monitor closed circuit television systems, when applicable. •    Assist in installing and programming CCTV equipment when needed. •    Participate in the store's Asset Protection and safety programs.  •    Assist the department in every aspect related to Asset Protection. •    All other duties as assigned.  QualificationsEducation and Experience: High School Diploma or equivalent education and experience.  Prior Asset Protection experience in a retail setting.  Excellent communication and interpersonal skills.  Bilingual (English/Spanish/Creole) is highly desirable.  Ability to write reports. Skills and Competencies: •    Ability to handle difficult situations with diplomacy. •    Ability to perceive situations accurately. •    Ability to maintain a fair, consistent set of standards, using judgment and discretion. •    Ability to maintain records and documentation. •    Ability to operate all equipment necessary to perform the job. •    Ability to type reports summit in a timely matter.  •    Requirements: •    Ability to work varied hours/days, including nights, weekends, and holidays.  •    Strong interpersonal, communication, organization, and follow-through skills.  •    Physical ability to stand for extended periods, to see or hear activity in the store, and perform all functions as set forth above. •    Microsoft office computer literate. Requirements: •    Ability to work varied hours/days, including nights, weekends, and holidays.  •    Strong interpersonal, communication, organization, and follow-through skills.  •    Physical ability to stand for extended periods, to see or hear activity in the store, and perform all functions as set forth above. •    Microsoft office computer literate. Competencies: To perform the job successfully, an individual should demonstrate the following competencies Problem-Solving - Identifies and resolves problems on time; Gathers and analyzes information skillfully; Develops alternative solutions; Uses reason even when dealing with stressful situations Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; response well to questions. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; varies writing style to meet needs; Able to read and interpret written information. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Safety and Security - Observe safety and security procedures; determines appropriate actions  beyond guidelines; Report potentially unsafe conditions; Uses equipment and materials properly. Attendance/Punctuality - is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Dependability- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethics; Upholds organizational values. Physical Demands  The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions.