The Assistant Team Leader is responsible for supporting the Store Team Leader and assigned store(s) in the processing and merchandising of donations and new good merchandise. When serving as Leader on Duty (LOD) is responsible for assuring safety, sales, production, programs and services and other standards are maintained. This position will also partner with other members of the Donated Goods Retail Administration team, People Resources, and Workforce Development to ensure that all activities performed are in a manner consistent with the mission, vision, and values of Goodwill of the Finger Lakes.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

1. Manages production and merchandising of assigned departments.
   1. Consistently meets or exceeds daily, weekly, and monthly production goals for assigned operation.
      1. Understands the production process and works to develop efficiencies or continuous improvements in coordination with Store Team Leader. 
      2. Communicates production goals and ensures team members understand the relationship between store sales and Goodwill’s mission.
      3. Motivates team members to achieve goals.
      4. Performs the duties of team members as staffing needs arise.
   2. Trains new employees within operation on processes and procedures and follows through on additional training/retraining as needed.
   3. Monitors the levels of merchandise on the floor and adjusts production goals and pull process as necessary.
   4. Provides input for employee scheduling and properly record hours worked for assigned operation.
2. Develops merchandise displays in coordination with Store Team Leader for assigned departments:
   1. Ensures the proper maintenance of merchandise displays.
   2. Keeps racks and fixtures set to standards.
3. Maintains proper security of all company assets.
4. Acts as Safety Ambassador for assigned location, adhering to Safety Ambassador expectations. 
5. Assists the Store Team Leader with store employee meetings as necessary for employees in assigned operation.
6. Serves as Leader on Duty as dictated by schedule:
   1. Ensures safe work practices are followed at all times
      1. Ensures the facility is neat, clean, and organized to prevent injury or accident.
      2. Ensures employees, volunteers, community service personnel and others use safe work methods at all times.
   2. Assists with supervising the daily cash drawer balances and deposits of store receipts:
      1. Assists with monitoring the operation of the cash registers to ensure the    proper accountability of all transactions.
   3. Balances cash and deposits store receipts as required.
   4. Assists with the transmission of all required reports.
   5. Assists with the supervision of all employees.
   6. Reviews customer concerns and resolves appropriately.
7. Maintains interior and exterior of store in a neat, clean, organized manner (including but not limited to vacuuming, dusting, cleaning bathrooms, mopping floor)
8. Assists in ensuring that store equipment is kept in proper working order.   Promptly notifies Facilities Department or Warehouse of defects, or Information Technology of problems relating to the computer systems and e-mail.
9. Contributes to the effectiveness of the store by performing all other tasks as assigned.

SUPERVISORY RESPONSIBILITIES:

Directly supervises store team members, volunteers and community service personnel in assigned operation in accordance with the organization's policies and applicable laws.  Responsibilities include providing input for hiring and training new employees; planning, assigning and directing work; providing input for annual performance appraisal; rewarding and disciplining employees in coordination with Store Team Leader; addressing complaints and resolving problems as it relates to assigned operation.

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to demonstrate proficiency in meeting competencies required for position; able to perform each essential duty satisfactorily with or without reasonable accommodations.   The requirements listed below are representative of the knowledge, skill and/or ability required.  

EDUCATION AND/OR EXPERIENCE:

High school diploma or GED required, associate’s degree preferred. Minimum of one year retail experience with at least six months supervisory experience.

LANGUAGE SKILLS: 

• Ability to read and understand documents such as receipts, time cards, policy manuals. 
• Ability to write routine reports. 
• Ability to speak effectively and communicate clearly to other employees and customers. 

MATHEMATICAL AND COMPUTER SKILLS:

Ability to calculate figures such as discounts, percentages, interest and sales volumes. Must be proficient in Microsoft office programs such as Word, Excel and Outlook

WORK ENVIRONMENT:

While performing the duties of this job the employee is usually working in a comfortable and store environment. At times this employee may be exposed to the outside environment when receiving donations. The employee will also be exposed to the donation processing area which is a factory-like environment. 
 

AVAILABILITY:

Must have open and flexible availability, and be willing to work evenings and weekends. 
 

PHYSICAL DEMANDS:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law