Position Description:

Leads and directs the team responsible for coordination of transportation, storage, or distribution of donated merchandise for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities through scheduling and dispatching both CDL and Non-CDL Truck Drivers. Analyzes daily and weekly reporting to understand trends and team member performance. Must have strong adherence to all safety policies and wearing all required personal protective equipment at all times.

Essential Duties and Responsibilities:

• Provides feedback to Home Pick Up Leader on day-to-day operations in an effort to maintain and improve business and resolve problems.
• Manages and adheres to assigned budget.
• Builds and manages strong working relationships with customers, maintaining standards of excellent customer service.
• Maintains the day-to-day operations of the transportation department including managing and meeting team member and customer needs. 
• Communicates with retail partners on status of equipment, product, and general information.  
• Coordinates and effectively communicates with various GCNA divisions.
• Makes decisions on matters relating to the day-to-day operation within his/her defined work area.
• Prepares daily work and run schedules, determining types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications.
• Ensures standards for quality services are met, conducts quality assurance checks, and develops strategies for improvement.
• Responsible for following and ensuring all safety rules are complied with and appropriate safety equipment is used.  Immediately takes action and/or reports any unsafe or potential hazards.
• Builds a high-performing team.
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of team members.
• Maintains regular and consistent in-person attendance.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Plays critical role in driving company culture change efforts and change management processes.
• Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):

• High School Diploma or equivalent
• 2+ years supervisory experience or equivalent work experience, required
• Must be at least 18 years of age or older
• Demonstrated ability to lead, coach, train, and motivate others
• Proficient with Microsoft Office Suite
• Ability to speak and read English proficiently
• Working knowledge of DOT rules and regulation
• An understanding of Safety Rules for Dock and Transportation
• Valid drivers' license and clean MVR
• Ability to pass a background check and drug screen, where applicable for position

Reasonable Accommodation Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona  at 1-833-624-0920 option 6 or [email protected]  if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.

For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. (“GCNA/GIMV”) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain “@goodwillaz.org” or @gimv.org”, to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job.  If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender’s email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security’s Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign) to learn how to report it.