Tulsa Career Center Manager

Job Summary:
 

The Career Center Manager leads the Career Center (Tulsa) and plays a pivotal role in empowering individuals in the community to achieve their career goals while enhancing their employability. Through guidance, resources, and outreach efforts, the Career Center Manager will make a significant impact on the lives of our program participants, helping them build meaningful and sustainable careers. In collaboration with the Director, the Career Center Manager is accountable for developing and implementing marketing strategies to promote career services and increase program participation. The Career Center Manager drives business growth for the Goodwill Career Center by identifying and generating new business through outside activities such as prospecting, telemarketing, building, cold calls, and relationship building. The Career Center Manager strives to fulfill annual goals as outlined in departmental Key Performance Indicators (KPIs). This position reports to the Director, who reviews performance annually. FULL-TIME POSITION ELIGIBLE FOR BENEFITS. 

Key Responsibilities: 

1. Conduct one-on-one career counseling sessions with program participants to assess their career aspirations, interests, and skills. Provide personalized guidance and support in creating individualized career development plans. Help in resume building, facilitate Indeed + Goodwill online participant usage, job search strategies, and interview preparation to ensure participants are well-equipped for the job market. Maintain participant enrollment data, resume, case notes, placement data, and other information in the Case worthy MIS (management information system). 

2. Cultivate and maintain strong relationships with local employers, businesses, and community partners to foster employment opportunities for program participants. 

3. Collecting and analyzing data related to job placements and career outcomes, employment trends, wage rates, and job placement success rates to assess the effectiveness of career center programs and services. 

4. Managing the career center's budget, allocating resources efficiently, and implementing cost-effective strategies. 

5. In collaboration with the Director and Marketing Department, develop marketing strategies and promotional materials to raise awareness about the career center's services and events among job seekers and employers. 

6. Administer career assessments and aptitude tests to help individuals identify their strengths, interests, and career compatibility. 

7. Engage individuals after they are placed (hired) to build a robust network of contacts facilitating opportunities for new job seekers to connect with current employees. 

8. Collaborate with academic departments to integrate career development and job placement initiatives. 

9. Keeps abreast of current job market trends and industry demands to tailor career services accordingly. 

10. Collaborate with employers to organize job fairs, hiring and networking events, and employer panels to connect job seekers with employers. 

11. Ensure a comprehensive understanding of all services provided by Goodwill. Stay fully informed about competing services to have a comprehensive awareness of their activities and strategies. Fully engage in the Opportunity Accelerator program in a collaborative effort to align practices with all Goodwill programs. 

12. Maintain the Career Center's public spaces. 

13. Participate in inter- and intra-departmental meetings as scheduled. 

14. Oversee fingerprinting where applicable. 

15. Maintain a consistent relationship with applicable leadership, educating them on the Career Center's services and events as needed. 

16. Perform other duties as assigned. 

Skills & Experience 

1. Demonstrated ability to develop strategic sales techniques to attain new business partnerships. 

2. Demonstrated communication and presentation skills, with the ability to communicate information clearly and concisely. 

3. Excellent interpersonal, customer service, and collaborative skills, with the ability to work effectively with a diverse constituent population. 

4. Analyzing data and statistics and translating information into sound action plans. 

5. Demonstrated negotiation and problem-solving skills. 

6. Demonstrated ability to work independently and in a team environment. 

7. Demonstrated computer skills and proficiency with MS Office Suite or comparable software programs. 

8. Demonstrated time-management skills with the ability to multi-task, prioritize and follow through on tasks. 

9. Understanding financial and budgetary principles. 

10. Ability to motivate others and understand the needs of individuals with disadvantages and/or disabilities. 

11. Ability to relate to individuals from various economic and ethnic backgrounds and cultural differences. 

Other Job Functions 

1. Demonstrate professionalism and good judgment and present a friendly cooperative attitude. 

2. Ability to multi-task, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment. Work in a multi-unit environment. 

3. Must adhere to all GWIT policies & procedures. 

4. Must be able to work occasionally after-hours to meet the needs of the business, including holidays, evenings, overnight, and weekends. Also, be available for on-call support as needed. 

5. Completes all GWIT training requirements and maintains certifications required by law. 

6. Must adhere to local, state, and federal laws and regulations. 

Job Requirements 

1. Must be 21 years of age. 

2. Must be eligible for a positive outcome on the required state criminal conviction background check. 

3. Must possess a valid driver’s license. 

4. Must maintain appropriate requirements for legal vehicle operation, including automobile insurance, license plates, and a vehicle for travel. 

5. Must maintain compliance with Goodwill’s Drug and Alcohol Abuse Policy. 

6. Goodwill considers this a safety-sensitive position because it includes tasks or duties that Goodwill reasonably believes could affect the employee's or others' safety and health. 

Education & Certifications 

· Bachelor's degree in business administration, Human Resources, Counseling, Education, or related fields. 

· Prior management/supervisory experience, preferably in staffing or recruitment. 

Physical Requirements

· Talking, hearing, reaching, handling, fingering, seeing, depth perception 

· Lifting/Carrying/Pushing/Pulling: Light Work – exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly moving objects, walking, or standing significantly.