Health Services Coordinator (1903)

Job DetailsJob Location: Miami, FL 33142Position Type: Full TimeEducation Level: 2 Year DegreeSalary Range: $21.00 HourlyTravel Percentage: NoneJob Shift: DayJob Category: NurseSummary: The Health Services Coordinator is responsible for administering and coordinating employee leave programs, including the Family and Medical Leave Act (FMLA) and ADA-related leave of absence.  This role ensures compliance with federal, state, and local regulations while providing accurate guidance and support to employees, person-served, and the nursing staff.   Principal Duties and Responsibilities: Administer and manage all aspects of FMLA and other leave programs from initiation through return to work. Serve as the primary point of contact for employees regarding leave eligibility, policies, procedures, and documentation requirements. Review medical certifications and supporting documentation for completeness and compliance. Track leave usage, ensure accurate recordkeeping, and maintain confidentiality of employee medical information. Coordinate with payroll to ensure proper pay status, benefits continuation, and accurate time reporting. Monitor compliance with federal, state, and local leave laws and company policies. Communicate leave decisions, approvals, denials, and extensions to employees and managers in a timely manner. Partner with HR, managers, and legal counsel on complex leave and accommodation cases. Coordinate return-to-work processes, including fitness-for-duty certifications and job restoration. Provide guidance on the ADA interactive process and reasonable accommodations as related to medical leave. Create Personnel Action Forms in Paycom.  Prepare reports and metrics related to leave activity and compliance. Support audits and respond to agency inquiries related to leave administration. Maintain up-to-date knowledge of regulatory changes impacting leave programs. Assists the Health Services Manager with any tasks or projects as required. All other duties as assigned, QualificationsEducation & Experience: High School Diploma, GED or equivalent education, and experience. Minimum of 1 year of experience in FMLA Leave in a medical office setting. Proficiency in MS Word and Excel/Excel and in file management is required. Excellent organization, communication, and interpersonal skills. Bilingual (English/Spanish) preferred   Knowledge & Skills: Working knowledge of FMLA, ADA, state leave laws, and related regulations Excellent attention to detail and organizational skills Strong written and verbal communication skills Ability to handle sensitive information with discretion and confidentiality Ability to manage multiple cases and deadlines simultaneously Preferred FMLA Certifications Ability to communicate effectively via phone, email, and virtual meetings   Competencies:  To perform the job successfully, an individual should demonstrate the following competencies: Language Skills - Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Mathematical Skills - Ability to work with basic mathematical concepts. Poblem-Solving - Identifies and resolves problems promptly, develops alternative solutions, and uses reason even when dealing with emotionally charged topics. Communication and customer services - Ability to read, write, and communicate effectively in English.  Spanish/French-Creole is a plus, but not required. Use terminology that is appropriate to the intended audience.  Edit written work for spelling and grammar.  Speaks clearly so others can understand. Demonstrates listening to and understanding information and ideas presented through spoken words and sentences, and requesting clarification when needed. Mathematical Skills - Applying basic arithmetic calculations to practical situations, including fractions, percentages, ratios, and proportions.  Presents numerical data effectively. Ethics - Maintains high standards of ethical conduct, exhibits honesty and integrity, and refrains from theft-related, dishonest, or unethical behavior.  Works with integrity and maintains confidentiality. Treats people with respect, keeps commitments, inspires the trust of others, works with integrity and ethics, and upholds organizational values. Planning and Organizing - Prioritize work activities, use time efficiently, and develop realistic action plans. Job Commitment - Accepts responsibility and demonstrates responsible behavior, initiative, and tenacity; Works with minimal supervision and is dependable. Professionalism - Adheres to all corporate policies and procedures, including occupational safety and health policies, and promptly responds to management directions.  Maintain a professional demeanor with participants, staff, and other professionals.  Project a positive image of Goodwill.  Reacts well under pressure and accepts responsibility for their own actions.  Follows through on commitments. Work Quality - Demonstrates accuracy, completeness, and neatness.  Seek opportunities to enhance and promote quality.  Applies feedback to improve performance.  Monitors own work to ensure quality. Quantity of work - Produces work assigned by the manager efficiently and in a timely manner. Attendance/Punctuality - Report to work as scheduled and on time and remain on the job throughout regular work hours.  Notify supervisor of lateness, absence, or if an urgent reason for leaving work arises. Commit to working long hours when necessary to reach goals; complete tasks on time or notify your supervisor of an alternative plan. Teamwork - Works and interacts with others to accomplish overall group goals; solicits feedback to maximize results. Safety and Security—Observe all safety and security procedures and report any safety deficiencies to your immediate supervisor. Use equipment and materials properly. Know what Material Safety Data Sheets (MSDS) are and where they are stored. Personal Characteristics—Dress in appropriate business attire. Conduct yourself professionally. Take initiative. Be dependable and accurate, and take pride in your work.    Adaptability - Adapts to changes in the work environment, manages competing demands, and adjusts approaches and methods to fit the situation best. Can effectively deal with frequent changes, delays, or unexpected events. Detail-Oriented – Must be an organized professional with an excellent eye for detail. Diversity—Shows respect and sensitivity for cultural differences, educates others on the value of diversity, promotes a harassment-free environment, and builds a diverse workforce. Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Judgment—Displays willingness to make decisions; exhibits sound and accurate judgment; Supports and explains reasoning for decisions; includes appropriate people in the decision-making process; makes timely decisions. Motivation – Self-motivated and a self-starter. Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures oneself against a standard of excellence; takes calculated risks to accomplish goals. Persistent and results-oriented.   Physical Demands - The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this job, the employee is regularly required to sit for extended periods. The employee must frequently use hands to finger, handle, feel, and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. Specific visual abilities necessary for this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.   Work Environment - Able to sit and be in front of a computer monitor for long periods of time.