This is a full-time M-F position, pays $21.72 per hour, and includes full benefits (below). There is regular travel expected to serve our employees at our Central Illinois retail locations as well as at our corporate office staff based in Peoria (full store list here).

The Mission Coach Program addresses the fragmented structure of the social services industry by taking a holistic, whole-family approach.  This approach is foundational to Goodwill’s existing wrap-around services provided to employees and their families.  The Mission Coach provides alternative life strategies by preparing for success through employment, financial management, future planning, and education.  Efforts are tracked to educational and employment outcomes.  The Coach networks with outside resources to promote Goodwill’s programs and services.  This role manages community outreach and builds and maintains relationships with all stakeholders. This role works with minimal supervision and relies on self-direction to complete goals as established by the organization.

Example Duties and Activities 

• Assesses participants to conclude the nature and degree of assistance and refers them to appropriate services.

• Coaches participants to act on and achieve their long-term educational and employment goals.  Conducts one-on-one follow-up with participants to continually monitor efforts and measure progress.  Makes recommendations to provide guidance and counseling.  

• Organizes and presents job readiness preparation either one-on-one or in small groups.

• Stay updated on the latest hiring trends to help participants find valuable career opportunities.

• Builds and maintains networks with key community partners, including Goodwill staff (community agencies, educational institutions, financial liaisons, and employers) to enhance the menu of wrap-around services provided to participants. Serves as the primary point of contact with community partner organizations to receive and manage client referrals.

• Creates and manages participant database and files.  Generates status reports and makes adjustments as needed.  Tracks, documents, and communicates program-specific metrics utilizing multiple reporting systems.

• Participates in the evaluation and continuous improvement of the Mission Supports Program and ways to create and build upon community partnerships. 

• Other duties as assigned.

Required Competencies 

• Degree and Credential Requirements- NONE! We value candidates who can demonstrate capability and articulate how prior experiences will help them contribute.  We believe in continuous learning and professional development.

• Industry Expertise - Has worked assisting people with personal development plans that have included education, employment, and/or financial goals that have improved their situation.   

• Established Contacts - Maintains and grows a professional network of community resources, health care providers, and others as appropriate to the organization.

• Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to comprehend customers’ needs. Delivers information in person, in writing, and in a digital world.

• Technical Knowledge - Has working knowledge of G Suite and MS Office. Prior Efforts to Outcomes (ETO) knowledge is an additional plus.

• Client Engagement - Takes a strengths-based, client-centered approach to developing relationships at all levels while establishing appropriate boundaries.  Adept at delivering feedback that is constructive and unbiased.  Creates and maintains a safe environment for open discussions.

• Self- and Team-Reflection - Evaluates one’s own attitudes and actions to recognize successes and areas for self-improvement.  Seeks and replies appropriately to feedback.  Elicits and considers differing viewpoints when reviewing issues. Models concepts of motivational interviewing, coaching, and reflective practice.

• Autonomy - Takes initiative without waiting to be directed, does what is asked, and works until the job is completed.  Takes ownership of mistakes and learns from them rather than makes excuses. 

Preferred Competencies 

• Information Monitoring - Collects and reviews information to manage or improve processes and/or activities.

Other Requirements

• Ability to occasionally work a flexible schedule beyond normal business hours.

• Is willing to travel to participants’ homes, workplaces, community centers, and other venues at times that are convenient to individuals being served.

• Background Screening - All candidates must pass a pre-employment background check.  

• Driving- Must have a valid driver’s license, up-to-date auto insurance, and a good driving record.

Benefits: Full-time employees may participate in a comprehensive benefits program that includes:

• Continuing education and leadership development as well as tuition reimbursement

• Comprehensive health plan

• Generous paid time off (PTO) and paid holidays

• Sabbatical and parental leaves

• Life, dental and vision insurance

• Short- and long-term disability plans

• Nationally recognized preventive health and wellness program

• Section 125 pretax health spending account, dependent care spending account, and premiums

• Retirement planning options with generous company % match

• Eligible for the Public Student Loan Forgiveness (PSLF) program

Mission and Values: click here (for IN) and here (for IL)

Goodwill is an EEO Employer/Vet/Disabled employer

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