Job Title:                     Grocery Manager      

Department:              Grocery

Reports To:                 Store Director

Essential Duties and Responsibilities

In addition to performing all required duties of a Grocery clerk, the Grocery Manager will take full responsibility for the operation of the Grocery Department.  Responsibility is defined as, but not limited to, operations, planning, directing, managing, and achieving targeted profits.  In addition, the Grocery Manager is directly responsible for staff development. The Grocery Manager must cultivate a solid working relationship between himself/herself and his/her staff.  Developing and instilling a positive morale is the key to success of the Grocery Department.  The Grocery Manager must also cultivate a working relationship with other department managers to cross-merchandise effectively. He or she also performs the following duties (other duties may be assigned):

• Leads by example; models correct behavior and adherence to company policies and procedures.
• Prepares daily schedule and directs activities of grocery department employees.
• Assures in-service training for all employees and documents all training.
• Trains all opening and closing procedures for department.
• Maintains high profit margin in accordance to the approved pre-set budget, which entails, but is not limited to:  sales goals, cost of goods, expenses, price changes and waste management (shrink). 
• Assures high quality and proper quantity through accurate ordering and receiving.
• Assures all items in the dairy box are well within their expiration date.
• Rotates stock to assure high quality, fresh merchandise at all times.
• Fills customer orders by obtaining items from shelves, freezers, coolers, bins, tables, or containers.
• Required to operate a cash register following established policies and procedures.
• Responsible for the accurate recording of customer transactions, including the acceptance of payment in accordance with Bristol Farms’ cash register procedures.
• Responsible for accurate balancing of cash register.
• Packages and handles customers’ groceries according to their preference - paper, plastic, or both. 
• Offers and assists Customers with carry out service.
• Collects shopping carts from inside the store and from the outer perimeter of the store, parking lot and any other areas where needed.  Keeps Floral Department free of hand baskets and shopping carts.
• Manages and assures proper displays in store entrance & end caps in accordance with Bristol Farms’ merchandising standards.
• Sets up displays and stocks shelves, coolers, counter bins, tables, freezers, containers, or trays with merchandise.
• Maintains & cleans shelves, bins, tables, and coolers.
• Accurately prices all merchandise by stamping, marking, or placing shelf tags/signs.
• Assures daily price changes are done accurately & completed before store opens; maintaining price integrity at all times.
• Monitors pull dates on all Grocery merchandise.
• Examines products bought for resale or received for storage.
• Responsible for all staff members practicing the same techniques and standards.
• Handles all customer complaints in such a manner to assure repeat business no mater the complaint.
• Serves customers with a smile and willing attitude.  Assures high sales through establishing relationships with customers to ensure repeat business.
• Documents all meetings & Safety memos and obtains employee’s signatures as required.
• Assures all staff members receive required monthly Safety News and other communications.
• Follows safety work standards and reports any safety hazards to Store Director. 
• Conducts accident investigations and fills out paperwork within accordance to Cal Osha SB 198.
• Maintains a clean & safe work area at all times.  Keeps aisles free of cardboard and overstock merchandise.
• Arranges for all equipment to be fixed and cleaned (with approval of Store Director.)
• At all times, meets and exceeds Bristol Farms standards in food, service, quality, and cleanliness.
• Follows the employee handbook at all times, especially on service standards and appearance.

Supervisory Responsibilities

Manages employees in the department.  Carries out supervisory responsibilities in accordance with company policies and applicable laws.  Other responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding employees addressing complaints and resolving problems.

Customer Service Skills

The Grocery Manager is expected to provide customer service that is extraordinary and exceeds the expectations of our customers.  They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers.  Going above and beyond encompasses attitudes, respect, and flexibility.  The Grocery Manager is expected to have a positive “can-do” attitude; to treat others with respect; and easily adjust to changes in the workplace.

Education and/or Experience

High School diploma or GED required.  At least one year experience in the Grocery Department required. 

Physical Demands

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger; handle, or feel objects, tools, or controls; talk or hear; and taste or smell.  The employee frequently is required to reach with hands and arms.  The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.  The employee must frequently lift and /or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.  Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

While performing the duties of this job, the employee regularly works near moving mechanical parts.  The noise level in the work environment is usually loud.

Why You’ll Love Working at Bristol Farms:

• Amazing earning potential, paid weekly!
• A values-based culture that will engage and empower your growth and development
• A strong training program that will build your guest service skills
• Opportunity for growth within our family of brands
• Benefits available – Including medical, dental, vision, and 401K
• Numerous scholarship opportunities available to full & part time team members
• 20% discount at all Bristol Farms and Lazy Acres locations
• $60 credit to Shoes for Crews every 6 months of employment

#IND1