Job Title:                     Cheese Manager

Department:              Cheese

Reports To:                 Food Service Manager, Store Director, and Director Deli/Cheese

Summary

This is a management position.  The Cheese Manager will have the necessary confidence, commitment, and motivation to move their staff and themselves toward success.  Key personality traits & skills needed to accomplish this are patience, even-tempered, humility, observance, perceptive, supportive, decisive, flexible, analytical, consistent; and an encourager and teacher.  Must be self-motivated; have strong leadership skills; good listening skills, extraordinary customer service skills; applied empathy; and possess a strong sense of urgency in all duties performed.  Due to the Company’s goals and structure, the Cheese Manager should be open to growth and expansion.

Essential Duties and Responsibilities

In addition to performing all required duties of a Cheese Clerk, the Cheese Manager will take full responsibility for the operation of the Cheese Department.  Responsibility is defined as, but not limited to, operations, planning, directing, managing, and achieving targeted profits.  In addition, the Cheese Manager is directly responsible for staff development. The Cheese Manager must cultivate a solid working relationship between themselves and their staff.  Developing and instilling positive morale is the key to the success of the Cheese Department.  The Cheese Manager must also cultivate a working relationship with other department managers to cross-merchandise effectively.  He or she also performs the following duties (other duties may be assigned)

• Leads by example; models correct behavior and adherence to company policies and procedures
• Prepares daily schedule and directs activities of Cheese Department employees
• Maintains high profit margin by approved pre-set budget, which entails, but is not limited to sales goals, cost of goods, expenses, price changes, and waste management (shrink). 
• Assures high quality and proper quantity through accurate ordering and receiving
• Examines products bought for resale or received for storage maintaining the Company highest quality standards
• Monitors pull dates on all Cheese merchandise
• Manages costs by controlling shrink and theft
• Implements and maintains all marketing programs
• Manages and assures proper displaying and selling of all cheese products to customers and advises customers on quality, method of handling, and other factors affecting preparing, freezing, and storage
• Engages and coaches others in suggestive selling techniques
• Assures consistency in Cheese Department policies and procedures by observing employee work habits
• Responsible for communication with the Food Service Manager & Store Director on all Cheese Department related issues
• Accurately prices all merchandise by weighing, stamping, marking, or placing shelf tags/signs.  Applies proper tares as mandated by CA Weights & Measures
• Assures daily price changes are done accurately & completed before the store opens; maintaining price integrity at all times 
• Documents all meetings & distribution of company memos and obtains employee’s signatures as required
• Assures all staff members receive monthly Safety News and other required communications
• Maintains a clean and sanitary work area at all times
• Knows all cleaning chemicals authorized in the Cheese department and understands proper usage
• Trains all Cheese Department employees on the proper use of cleaning chemicals 
• Assures in-service training for all employees and documents all training
• Trains all opening and closing procedures for the department 
• Follows the FIFO rotation system (First-in, First-out).  Covers, labels, and dates all leftover foods.  Utilizes leftover foods before opening new product
• Inspects Cheese during preparation; including measuring temperatures throughout the preparation process, to maintain quality and sanitation by the FDA and local health departmental codes and Company stringent standards
• Follows safety work standards and reports any safety hazards to the Store Director 
• Arrange for all equipment to be fixed and cleaned (with the approval of the Store Director) 
• Reports on and investigates all accidents which occur in the Cheese department
• Assures that all reports and investigations comply with the Cal-Osha SB198 rules and regulations
• Responsible for using the tools provided by management to ensure the success of the department
• Handles all customer complaints in such a manner to assure repeat business regardless of the complaint
• Serves customers with a smile and a willing attitude.  Assures high sales by establishing relationships with customers to ensure repeat business
• Meets and exceeds Company standards in food, service, quality, and cleanliness.
• Follows the employee handbook at all times, emphasizing service standards and appearance

Supervisory Responsibilities

Manages employees in the department.  Carries out supervisory responsibilities by company policies and applicable laws.  Other responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding employees addressing complaints, and resolving problems.

Customer Service Skills

Cheese Managers are expected to provide customer service that is extraordinary and exceeds the expectations of our customers.  They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers.  Going above and beyond encompasses attitudes, respect, and flexibility.  Cheese Managers are expected to have a positive “can-do” attitude; to treat others with respect; and to easily adjust to changes in the workplace. 

Education and/or Experience

High School diploma or general education degree (GED); one to two years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers, or employees of the Company.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, proportions, percentages, and volume.  Ability to add, subtract, divide, and multiply using whole numbers, common fractions, and decimals.

Reasoning Ability

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.  Ability to resolve conflicts in such a manner to create a win-win situation.  Ability to analyze a variety of situations, think through a solution, and implement the solution. 

Knowledge of English

This is a customer service-driven position.  The candidate must have the ability to speak, read, and understand English.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand; walk; frequently use hands to finger; and frequently required to handle or feel objects, tools, or controls.  The employee is regularly required to reach with hands and arms.  The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.  The employee must frequently lift and /or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.  Specific vision abilities required by this job include close and color vision.

Work Environment

While performing the duties of this job, the employee regularly works near moving mechanical parts.  The noise level in the work environment is usually loud.

Why You’ll Love Working at Bristol Farms:

• Amazing earning potential, paid weekly!
• A values-based culture that will engage and empower your growth and development
• A strong training program that will build your guest service skills
• Opportunity for growth within our family of brands
• Benefits available – Including medical, dental, vision, and 401K
• Numerous scholarship opportunities available to full & part time team members
• 20% discount at all Bristol Farms and Lazy Acres locations
• $60 credit to Shoes for Crews every 6 months of employment

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