Billing Technical Lead
full-time•Chippenham•£33k - £42k
About this role
Billing Technical Lead
Application Deadline: 8 February 2026
Department: Customer Operations
Employment Type: Permanent - Full Time
Location: Chippenham, Wiltshire
Reporting To: Jason Spence
Compensation: £33,000 - £42,000 / year
Description
No day will be the same - here are some of the highlights
We’re looking for a proactive Billing Technical Lead to ensure billing accuracy, support operational teams, and drive process improvements across the business.
Reporting to the Billing & Payments Manager, you’ll oversee key billing processes, monitor performance, resolve system issues, and provide insights to operational teams and senior managers. You’ll also support the development of tools, automation, and reporting, helping to improve efficiency and deliver an outstanding customer experience.
This is a collaborative role offering variety, impact, and the chance to shape billing processes that directly support our business goals of growth whilst maintaining excellent service to our customers.
Key Responsibilities:
Key Responsibilities:
- Billing accuracy & timeliness: Proactively monitor the timeliness and accuracy of customer bills across all segments, from low-consuming domestic sites to key Managed Accounts, ensuring expected monthly and quarterly revenue is realised.
- Billing quality assurance reporting: Establish and maintain a Billing QA report suite with clear ownership across Billing Operations and Compliance to monitor data quality and ensure compliance with SLCs.
- Billing performance analysis & reporting: Analyse billing data including commodity vs non-commodity charges, rectifications, volume tolerance, GSOP and back-billing, reporting trends, performance against targets, and improvement recommendations to Senior Management.
- Operational oversight of billing controls: Provide oversight of billing accuracy, including meter reads, tariff application, and regulatory compliance, directly owning corrective actions or delegating to appropriate operational teams.
- Payment performance oversight: Monitor payment performance data such as DD failures, DDA performance, and credit/debit balances outside tolerance, owning or delegating actions to improve outcomes.
- Finance alignment & revenue assurance: Work closely with Finance to ensure alignment on VAT application, microbusiness classifications, and the impact of unbilled activity on revenue forecasting.
- Systemic billing issue support: Provide insight and specialist support to identify, manage, and resolve large-scale or system-wide billing issues.
- Data-driven insight & continuous improvement: Identify trends, anomalies, and opportunities for improvement through analysis, delivering actionable insights to operational teams and leadership.
- Automation & tooling: Design, develop, and maintain internal tools and automation to streamline processes and support scalable service delivery.
- Process efficiency & optimisation: Lead initiatives to optimise processes, improve data accuracy, and drive operational efficiency across billing activities.
What you'll need to succeed
You’ll be a rapid learner, able to quickly build a strong understanding of new systems and processes, and have a self-motivated approach to proactively improve performance and drive efficiencies. You’ll work closely with specialists and leaders across the business, applying a highly analytical mindset to use data and reporting to identify trends and improvement opportunities. You’ll be comfortable working across multiple departments to implement change and deliver positive outcomes.
Essentials:
Essentials:
- Strong knowledge of internal billing processes and Kraken systems
- Data skills such as SQL and PowerBI
- Experience with PowerAutomate
- High attention to detail.
- Adept at problem solving.
Desirables:
- Knowledge of Billing Supplier License conditions
- Knowledge of commercial and domestic energy billing
Hybrid working explained: When and where you’ll be in the office
Our office is based in Chippenham, Wiltshire. For this role, we're looking for candidates who can come in to our Chippenham office, once a month, based on location.
We offer both formal and informal flexible working options. Full-time hours are 37.5 per week, Monday to Friday.
The office is fully accessible, allowing everyone to participate fully in their working lives regardless of any mobility challenges. We promote work-life balance and flexibility through hybrid working, which combines both remote and office work.
Benefits you can rely on
Great allowances for hybrid working:
🏡 £500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.
🚆 £500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.
🏡 £500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.
🚆 £500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.
📖 £500 annual development allowance: to spend on your chosen development area, whether that’s in your current role, or future roles.
🎁 8% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.
🎁 8% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.
🌞 Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You’ll also have the option to buy additional leave, allowing for a better work-life balance.
💸 Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.
For our full list of benefits please click here.
For our full list of benefits please click here.
What you'll do
- The Billing Technical Lead will ensure billing accuracy and support operational teams while driving process improvements. They will oversee key billing processes, monitor performance, and provide insights to operational teams and senior managers.
About Good Energy
Good Energy has been driving the UK’s renewable energy revolution since 1999, helping homes and businesses become greener and more self-sufficient through clean power and green technology.
We supply 100% renewable electricity from over 3,000 independent British generators and support more than 180,000 people producing their own energy through the FiT scheme. We also install solar panels, batteries, heat pumps and EV chargers, with tariffs and export rates that reward customers fairly for the energy they share.
As a Which? Eco Provider, certified B Corp and Friends of the Earth–recommended supplier, we set high standards for sustainability, fairness and customer care. Rated ‘Excellent’ on TrustPilot and a three-star World Class employer by Best Companies, we’re proud of both our customers’ trust and our inclusive workplace.
Part of the Esyasoft Group, we’re connected to a global network of expertise in energy management and smart technology. At our core, we believe in fairness, inclusivity and innovation - and we welcome anyone who shares our mission to tackle the climate crisis and power a cleaner, greener future.
Ready to join Good Energy?
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Frequently Asked Questions
What does Good Energy pay for a Billing Technical Lead?
Good Energy offers a competitive compensation package for the Billing Technical Lead role. The salary range is GBP 33k - 42k per year. Apply through Clera to learn more about the full compensation details.
What does a Billing Technical Lead do at Good Energy?
As a Billing Technical Lead at Good Energy, you will: the Billing Technical Lead will ensure billing accuracy and support operational teams while driving process improvements. They will oversee key billing processes, monitor performance, and provide insights to operational teams and senior managers..
Is the Billing Technical Lead position at Good Energy remote?
The Billing Technical Lead position at Good Energy is based in Chippenham, England, United Kingdom. Contact the company through Clera for specific work arrangement details.
How do I apply for the Billing Technical Lead position at Good Energy?
You can apply for the Billing Technical Lead position at Good Energydirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.