GK
Call Center Agent – Veteran Affairs Support
full-time•United States
About this role
About GKG
With a passion for excellence, Golden Key Group (GKG) helps clients solve their strategic, organizational, and operational challenges to better meet their mission demands. We have serviced more than 25 Federal departments and agencies and several large commercial companies since our inception in 2002.
Golden Key Group's talented professionals, combined with our strategic partners, bring a depth of commercial and government experience and expertise. We are relentless in delivering the highest levels of services to provide tangible value and create sustainable results for our clients.
Overview
The Veteran Affairs Call Center provides 24/7 nationwide support to Veterans, dependents, and stakeholders across 22 VA Regional Offices. Services include benefits assistance, appointment coordination, case status updates, referrals, and escalation support. Operations run on three shifts to ensure continuous coverage.
Shifts:
- Day Shift
- Evening Shift
- Overnight Shift(Weekend and holiday coverage required)
Work Location: Nationwide (remote and/or regional office-based, as applicable)
Education: Bachelor’s degree preferred (experience may substitute)
Position Summary:
Call Center Agents are the frontline support for Veterans and their families, providing timely, accurate, and compassionate assistance. Agents respond to inbound calls and inquiries while ensuring a positive experience for all Veterans served.
This announcement is associated with GKG's Future Opportunities. Future Opportunities includes contract driven professional services that are in proposal, source selection, or recently awarded. Expressing interest in GKG's Future Opportunities offers you the ability to share your capabilities and career interests with GKG; aligning your next step with your career goals!
Responsibilities
- Answer inbound calls and respond to Veteran inquiries
- Provide information on VA benefits, services, and programs
- Schedule appointments, document interactions, and route cases appropriately
- Follow established VA scripts, procedures, and compliance guidelines
- Maintain professionalism and empathy in all Veteran interactions
- Meet performance metrics for quality, accuracy, and call handling
- Work assigned shifts to support 24/7 operations
- Other duties as assigned.
Qualifications
- Strong verbal communication and active listening skills
- Ability to work rotating shifts, weekends, and holidays
- Commitment to serving Veterans with respect and professionalism
Desired Qualifications
- Bachelor’s degree preferred
- 1–2 years of customer service or call center experience preferred
What you'll do
- Call Center Agents provide timely and accurate assistance to Veterans and their families by responding to inbound calls and inquiries. They also schedule appointments, document interactions, and ensure compliance with established guidelines.
About Golden Key Group
Golden Key Group is a trusted, agile, and customer-focused professional services firm dedicated to helping the federal government solve today’s strategic, organizational and operational challenges. We partner to provide responsive, efficient and compliant services so our customers can focus on their mission. GKG optimizes current and future workforce capabilities by integrating human capital, technology, and policy design across the lifecycle of work. With a shared commitment to success, our diverse team brings a wealth of experience and industry-leading practices. Since 2002, we have served more than 50 federal departments and agencies. Partner with us today!
• Human Resources Operations
Executing efficient, high-quality, and compliant HR programs is GKG’s passion. We are a strategic business partner for all federal HR actions.
• Human Capital
GKG supports the full lifecycle of Federal Government Human Capital Management as defined by the Federal Human Capital Business Reference Model (HCBRM).
• Learning + Development
GKG offers a wide range of engaging training services, including comprehensive DEIA courses. We also provide premiere coaching and leadership development services.
• Professional Consulting Services:
GKG has a singular focus: advance our customer's mission and strategic goals. We apply leading industry practices, technologies, and processes to deliver solutions that work.
Ready to join Golden Key Group?
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Frequently Asked Questions
What does a Call Center Agent – Veteran Affairs Support do at Golden Key Group?
As a Call Center Agent – Veteran Affairs Support at Golden Key Group, you will: call Center Agents provide timely and accurate assistance to Veterans and their families by responding to inbound calls and inquiries. They also schedule appointments, document interactions, and ensure compliance with established guidelines..
Is the Call Center Agent – Veteran Affairs Support position at Golden Key Group remote?
The Call Center Agent – Veteran Affairs Support position at Golden Key Group is based in United States, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Call Center Agent – Veteran Affairs Support position at Golden Key Group?
You can apply for the Call Center Agent – Veteran Affairs Support position at Golden Key Groupdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.