About this role
Job Description Summary:
Provide end-to-end operational and customer support for the China Destination Team and direct importer customers by coordinating cross-functional teams, ensuring supply reliability, managing post-sales processes, and maintaining strong customer relationships while driving service quality and process improvements.
Job Description:
Support for China Destination Team
Act as the main liaison between the China destination team and internal departments in Indonesia (R&D, QC, Supply & Demand Planning, Production, Logistics, and Finance).
Ensure supply availability and reliability at destination through strong coordination with destination team, demand planning, logistic and finance.
Coordinate new product development and launch with marketing and R&D team
Support for direct importes.
Assist the manager in managing the full post-sales process for direct importer customers.
Manage sales contract issuance, shipment planning and execution, payment process, customer feedback and complaints, etc
Customer Service & Relationship Management
Serve as a reliable point of contact for customers regarding order status, documentation, payments, and delivery.
Ensure professional and timely responses to customer inquiries and operational concerns.
Support continuous improvement of service quality and operational efficiency.
Internal Coordination & Process Improvement
Maintain accurate records of contracts, shipments, payments, and customer communications.
Identify process gaps and propose improvements to enhance efficiency and reduce operational risk.
Job Requirements :
Min a Bachelor's Degree, fresh graduate (all majors, preferable International Business)
Able to speak English and Mandarin fluently, both orally and in writing
Willing to be placed in Sinarmas Land Plaza, Thamrin
"Our company has never levied any fees for the recruitment process nor has it required to order tickets and accommodation through a certain travel agent or certain person."
Other facts
About Golden Agri-Resources (GAR)
Golden Agri-Resources (GAR) is one of the largest palm oil plantation companies in the world. Our plantations are located in Indonesia and we manage more than 500,000 hectares of palm oil plantations (including smallholder farmers). We are a leading seed-to-shelf agribusiness—from growing oil palms with farmers to producing food for the present and future.
Sustainability is an essential part of our business and we are guided by our GAR Social and Environmental Policy (GSEP). The GSEP is the roadmap we share with our employees, smallholders, suppliers, and customers as we work together to realise GAR’s vision of a sustainable palm oil industry.
GAR believes that farming palm oil is an effective way to create jobs and alleviate poverty, and provides opportunities for communities to secure a better livelihood for themselves. As one of the largest plantation companies in Indonesia, operating largely in rural and remote areas, we not only play an active role in the well-being of our employees, but also in the wider communities where we operate.
Founded in 1996, GAR was listed on the Singapore Exchange in 1999 and the corporate office is located in Singapore. GAR has several subsidiaries which include PT SMART Tbk, our business operating in Indonesia; our distribution business in Europe and the US; PT Dami Mas Sejahtera, our certified DxP seed producer and supplier; and our various businesses in China.
What you'll do
- Provide operational and customer support for the China Destination Team and direct importer customers by coordinating cross-functional teams and ensuring supply reliability. Manage post-sales processes and maintain strong customer relationships while driving service quality and process improvements.
Ready to join Golden Agri-Resources (GAR)?
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