Customer Support Specialist
full-time•San Mateo, Chicago
About this role
Do you love helping people? Can customers hear you smile over the phone and sense your passion for great service in an email? If so, then you should join our San Mateo based team as a Customer Support Specialist. Vyond is an online animation software platform that allows businesses to easily create professional animated videos for industries like marketing, training, and eLearning. Vyond is changing the way the world communicates, one video at a time.
This is an individual contributor role, with the potential promotion track to a supervisory role.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Provide platform and account assistance to Vyond users via telephone, email, and live chat
- Respond to voice and email messages left by customers
- Accurately log service requests to drive continual process improvement
- Master our Customer Relationship Management software and defined processes
- Proactively gather information and escalate complex issues to technical support/engineering team
- Refer qualified leads to sales and business development teams
- Drive customer feedback to product and engineering teams
- Collaborate with Vyond team members to identify and resolve issues
- Participate in online community forums
- Follow procedures for maintaining information security compliance
- Conduct/moderate educational webinars for our users
- Maintain consistently high Customer Satisfaction ratings across all support channels
- Create animated content for internal and external training and informational purposes
- Other duties as assigned
REQUIREMENTS, QUALIFICATIONS, SKILLS & ABILITIES:
- 2+ years in a customer-facing role
- Experience troubleshooting browser-based computer applications
- Effective problem solving and analytical skills
- Exceptional interpersonal skills
- Extremely strong written and verbal communication skills
- Ability to remain poised and calm when faced with difficult situations
- Drive to proactively solve issues with empathy, courtesy and inquiry
- Reliable, responsible and consistent self-motivator
- Patient, helpful and a creative problem solver
- Ability to work effectively both independently and as part of a team
- Aptitude for learning new software applications quickly
- Preference given to bilingual candidates, with emphasis on Cantonese, Portuguese, Japanese, French, German or Spanish.
- Available to work early shift 2 days per week from 6am to 3pm
Other facts
Tech stack
Customer Support,Communication Skills,Problem Solving,Interpersonal Skills,Analytical Skills,Technical Support,CRM Software,Team Collaboration,Webinars,Content Creation,Bilingual,Empathy,Self-Motivation,Training,Troubleshooting,Information Security
About GoAnimate Inc
Vyond is the only all-in-one, AI video creation platform for business. From animated to photorealistic and everything in between, Vyond is the only place to make any style of video you need. Whether you want avatars, animated, live action, generative AI, or a combination of styles, Vyond offers multiple styles and countless ways to easily build one-of-a-kind videos that grab their attention, and keep it – in over 70 languages.
Vyond is easy for anyone to use, and it’s the only platform you’ll need. So while you’re collaborating, streamlining, and creating customized videos in any style you want, you’re not just saving time, you’re saving money.
Vyond is easily scalable, customizable, and complies with your IT security and data privacy. 65% of the Fortune 500 rely on Vyond to create highly engaging videos that deliver better business outcomes.
All-in-one Vyond — the only video creation platform you need, to get the results you want.
Team size: 51-200 employees
Website: https://www.vyond.com/
LinkedIn: Visit
Industry: Technology, Information and Internet
Founding Year: 2007
What you'll do
- The Customer Support Specialist will provide assistance to users via phone, email, and live chat, while also logging service requests and collaborating with team members to resolve issues. They will also conduct educational webinars and maintain high customer satisfaction ratings.
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Frequently Asked Questions
What does a Customer Support Specialist do at GoAnimate Inc?
As a Customer Support Specialist at GoAnimate Inc, you will: the Customer Support Specialist will provide assistance to users via phone, email, and live chat, while also logging service requests and collaborating with team members to resolve issues. They will also conduct educational webinars and maintain high customer satisfaction ratings..
Why join GoAnimate Inc as a Customer Support Specialist?
GoAnimate Inc is a leading Technology, Information and Internet company.
Is the Customer Support Specialist position at GoAnimate Inc remote?
The Customer Support Specialist position at GoAnimate Inc is based in San Mateo, California, United States and Chicago, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Support Specialist position at GoAnimate Inc?
You can apply for the Customer Support Specialist position at GoAnimate Inc directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about GoAnimate Inc on their website.