About this role
Job Description
Service Advisor
Are you a car fanatic with a knack for delivering exceptional customer service? Do you thrive in a positive and fast-paced environment? Buckle up because we have an incredibly exciting opportunity for you! We are searching for an enthusiastic and knowledgeable Automotive Service Advisor to join our phenomenal team. If you're ready to ignite your career and experience a thrilling, upbeat work atmosphere, get ready for an exhilarating ride!
Responsibilities:
- Welcome customers with a bright smile and a genuine passion for their automotive needs.
- Listen attentively to customers' concerns and go above and beyond to unravel the mysteries behind their vehicle troubles.
- Ask the right questions, showcasing your superb investigative skills while keeping the atmosphere light and enjoyable.
- Transform complex automotive jargon into simple and understandable language, becoming the go-to expert for our customers.
- Collaborate seamlessly with our skilled technicians to provide accurate estimates and recommend services that will leave our customers ecstatic.
- Keep our customers updated on their vehicle's progress and swiftly resolve any unexpected hurdles that may arise.
- Embrace multitasking like a pro, effortlessly juggling phone calls, walk-in inquiries, and celebratory high-fives from satisfied customers.
- Cultivate enduring relationships with our customers, making them feel like cherished members of our automotive family.
- Stay ahead of the curve by staying up-to-date with the latest automotive trends and technologies because knowledge is true horsepower!
- A beacon of trustworthiness and a happy-to-help attitude, you thrive in a collaborative environment. Your teammates can always count on you to go the extra mile, ensuring a supportive and cohesive team dynamic.
Requirements:
- A genuine love for cars and a contagious enthusiasm that will leave our customers revved up.
- Exceptional communication skills that could make even the most stoic statue crack a smile.
- Ability to stay cool, calm, and collected under pressure, ensuring a smooth and enjoyable experience for our customers.
- Stellar problem-solving skills to navigate the twists and turns of automotive conundrums with grace.
- Impeccable organizational skills to keep our service lanes flowing seamlessly.
- Proficiency in computer skills to whip up estimates and enter service orders like a pro.
- A valid driver's license.
- Previous experience as an Automotive Service Advisor or extensive knowledge of automotive service and repairs preferred.
Perks:
- Learn and Grow - We're committed to your growth and development. We will ensure you receive all of the training you need as well as access to our library of courses in the Go Auto U.
- Vacation Vibes - We understand the importance of work-life balance. Picture yourself sipping margaritas on a sandy beach. After your first year, enjoy TWO WEEKS OF VACATION! Reach five years, and you'll have three weeks. Hit ten years, and you'll be soaking up FOUR weeks of vacation time!
- Health and Dental - Your well-being matters to us. Experience comprehensive benefits, including healthcare, dental coverage, and a health spending account. We want to see your biggest, brightest smile!
- Climb the Ladder - With our promote-from-within culture, you'll have ample opportunities to grow along your chosen career path?
- Positive Team Environment - Join a vibrant team of like-minded individuals who share your passion and drive. We foster a positive and collaborative work environment where everyone supports and uplifts each other. Together, we celebrate victories, overcome challenges, and create lasting friendships.
- Giving Back Feels Great - We're all about making a positive impact. Every year, we donate to worthy causes like the Kids with Cancer Society and Go Auto Fuels the Schools.
- Find Your Life-Changing Career - We don't just offer jobs; we build lifelong careers. During your interview, ask us about our inspiring success stories of career growth within Go Auto.
Don't settle for just a job—join us at Go Auto and build a career you'll love. Shift into gear and apply today!
Other facts
About Go Auto
As one of Canada’s largest automotive groups, Go Auto operates 70 dealerships and 28 new vehicle brands across Canada and the United States. Our extensive network includes auxiliary companies like Go RV, Go Insurance, and Yes Plan Auto Finance, ensuring we cater to all your automotive needs from purchase through finance, insurance, service, and repair.
Discover over 15,000 new and used vehicles on GoAuto.ca, your one-stop shop for everything automotive. Our new manufacturers include top brands such as Mercedes-Benz, Sprinter, Mitsubishi, Subaru, Ford, Lincoln, Dodge, Chrysler, Jeep, Ram, Hyundai, Genesis, Kia, Mazda, Nissan, Honda, Fiat, Volkswagen, Infiniti, Toyota, GM, Buick, Chevrolet, Audi, Land Rover, Jaguar, and Porsche.
What truly sets Go Auto apart is our commitment to exceptional customer service. Every employee is empowered to find innovative ways to show our guests that we’re happy to help – all the time, every time. Our customer benefits package includes no extra fees, free service loaners, $500 referrals for new vehicle purchases, 7-day-a-week customer service, and 10% savings on all parts and service spending with the free Go Auto App.
Go Auto is also dedicated to giving back to the community. Since 2018, we have donated over $24.1 million to charities and community initiatives, with a strong focus on children’s charities to ensure every child has the opportunity to succeed.
These are just a few reasons why Go Auto is recognized as an industry leader in customer satisfaction and has been named one of Canada’s Best Managed Companies. Visit GoAuto.ca to learn more.
What you'll do
- The Service Advisor is responsible for welcoming customers, understanding their automotive needs, and providing accurate service recommendations. They must also keep customers updated on their vehicle's progress and resolve any issues that arise.
Ready to join Go Auto?
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