About this role
Job Description
Appointment Coordinator (Go Downtown Kia)
Go Downtown Kia is looking to hire an experienced Appointment Coordinator to join our team.
At Go Downtown Kia, growth is at the heart of what we do. We’re proud to offer mentorship programs designed to guide you toward becoming a future Service Advisor. Led directly by our General Managers, these programs provide hands-on learning, real-world examples, and personalized support to help you build a rewarding career path with us.
What You'll Do
- Efficiently schedule appointments, confirmations, and updates with a touch of knowledge and flair.
- Check for outstanding recalls, advise on manufacturer warranty coverage, and offer alternate transportation options.
- Answer calls and emails promptly and professionally, ensuring our guests feel valued and heard.
- Review and coordinate appointments with the parts department, making sure everything is in place for a seamless service experience.
- Collect and process payments, following dealership guidelines with precision.
What you’ll bring:
- Customer service experience with a passion for creating positive experiences.
- Excellent communication skills, both written and verbal.
- Organized and detail-oriented, with the ability to juggle multiple tasks seamlessly.
- Tech-savvy
What We Offer
- Hands-On Growth – Get real training, mentorship, and support to move your career forward. We’ll help you build the skills you need for your next role.
- Employee Investment Program – Earn guaranteed returns of 10% annually, up to 16%.
- Time off that Counts – Start with 3 weeks after your first year, 4 weeks after 5 years, and 5 weeks after 10.
- Health and Dental – Comprehensive coverage including medical, dental, and a health spending account.
- Career Path Built for You – Ask us about the real success stories of team members who started in this role and grew into leadership positions.
If you're ready to be part of a fantastic team, work with incredible vehicles, and jumpstart your career in the automotive world, we want to hear from you! Apply now to join Go Downtown Kia as our Appointment Coordinator and be a key player in making our customers' automotive dreams come true.
Other facts
About Go Auto
As one of Canada’s largest automotive groups, Go Auto operates 70 dealerships and 28 new vehicle brands across Canada and the United States. Our extensive network includes auxiliary companies like Go RV, Go Insurance, and Yes Plan Auto Finance, ensuring we cater to all your automotive needs from purchase through finance, insurance, service, and repair.
Discover over 15,000 new and used vehicles on GoAuto.ca, your one-stop shop for everything automotive. Our new manufacturers include top brands such as Mercedes-Benz, Sprinter, Mitsubishi, Subaru, Ford, Lincoln, Dodge, Chrysler, Jeep, Ram, Hyundai, Genesis, Kia, Mazda, Nissan, Honda, Fiat, Volkswagen, Infiniti, Toyota, GM, Buick, Chevrolet, Audi, Land Rover, Jaguar, and Porsche.
What truly sets Go Auto apart is our commitment to exceptional customer service. Every employee is empowered to find innovative ways to show our guests that we’re happy to help – all the time, every time. Our customer benefits package includes no extra fees, free service loaners, $500 referrals for new vehicle purchases, 7-day-a-week customer service, and 10% savings on all parts and service spending with the free Go Auto App.
Go Auto is also dedicated to giving back to the community. Since 2018, we have donated over $24.1 million to charities and community initiatives, with a strong focus on children’s charities to ensure every child has the opportunity to succeed.
These are just a few reasons why Go Auto is recognized as an industry leader in customer satisfaction and has been named one of Canada’s Best Managed Companies. Visit GoAuto.ca to learn more.
What you'll do
- The Appointment Coordinator will efficiently schedule appointments and ensure a seamless service experience for customers. They will also handle calls and emails, check for recalls, and process payments.
Ready to join Go Auto?
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