About this role
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
- Proactively identify cardholder fraud and high risk merchant processing
- Review, track and action Card Brand alerts on high risk activity & report activity to card associations promptly Liaise with Internal and external software vendors to mitigate & resolve card testing events on all GP portfolios
- Review to approve or decline merchant's requests to update High Risk bank accounts and to evaluate and confirm validity of customer documents through research and use of Social Media Intelligence (SOCMINT) &
- Review, approve or decline merchant requests to adjust credit card /ACH product control settings
- Maintains or exceeds established service level agreements and guidelines for timely resolution of queued
- Identify industry trends in fraud and make recommendations in refining controls and mitigating risk.
- Validate suspicious transactions by contacting merchants and obtain invoices/ signed sales slips.
- Focus on customers by educating merchants on how to prevent potential losses
- Process electronic funds transfers and wires for merchants
- Report suspect merchants & fraud transactions to the Investigations TeamSupport the Risk Analysis Team as needed or during BCP.
Required Qualifications
- Ability to contribute and create data driven decisions
- Strong organizational, analytical, and problem solving skills
- Ability to meet deadlines, work independently and adapt to changing priorities
- High level of precision & accuracy
- Ability to remain adaptable and resilient to all situations with an optimistic outlook that is aligned with Risk's culture and core values
- Ability to work on tight deadlines
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].
Other facts
About Global Payments Inc.
Global Payments (NYSE: GPN) is a leading payment technology and software company that powers commerce for businesses of all sizes worldwide. We help businesses grow with confidence by delivering innovative solutions that enable seamless payment acceptance, smarter operations and exceptional client experiences – online, in store and everywhere in between. With its global reach, local expertise and scale, Global Payments manages trillions in payments volume and billions of transactions across more than 175 countries.
Headquartered in Atlanta, Georgia, Global Payments is a Fortune 500® company and a member of the S&P 500. Learn more at company.globalpayments.com and follow Global Payments on X (@globalpayinc), LinkedIn and Facebook.
What you'll do
- The Risk Controls Analyst I will proactively identify cardholder fraud and high-risk merchant processing, review and act on alerts related to high-risk activity, and liaise with vendors to resolve card testing events. They will also validate suspicious transactions and educate merchants on loss prevention.
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