Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

At this time, we are unable to offer visa sponsorship for this position(H1b/OPT). Candidates must be legally authorized to work for any employer in the United States (or (applicable country) on a full-time basis without the need for current or future immigration sponsorship

Role Summary

As a Production Support Engineer your role will ensure an active monitoring, ticket/issue handling , request fulfillment & proactive communication. Your role also provides technical input for an onshore-offshore development team building hybrid applications in an on-premise and cloud environment. This will require you to maintain high site uptime/data availability while embracing rapid change and growth. This role requires technical knowledge, adaptability, great customer service, hands on execution as well as a strong drive for maintaining the application availability and resiliency. Responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning.

Essential Functions

• Demonstrate the ability to analyze data related production issues and provide sound resolutions or a path forward to be resolved by the development team 

• Knowledge of Python and SQL to support On-premises & Cloud (GCP) applications & processes.

• Coordinate with various teams and help resolve service desk tickets for all issues, analyze root cause and assist in efficient resolution of all production processes

• Coordinate with IT groups and internal Business Units to ensure effective application services to ensure reliability of all applications

• Knowledge of Control and or Cloud Composer 

• Analyze all business processes and ensure compliance to all controlled processes according to business requirements

• Will create a healthy maintenance cycle for existing solutions to ensure they are up to date and leverage full solutions

• Properly communicate both written and verbally all issues and resolution actions

• Develop and maintain professional relationships with all Relationship Manager and provide support as needed

• Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes

• Utilize available performance improvements tools to offer suggestions that will increase system and application functionality

• Retrofitted automated Alerts and Monitoring for critical applications to create Incident tickets in the ticketing system tool and to display on the Executive DashBoard

• Must show flexible enough to learn any tools/technology when needed

• The ability to provide Continuous improvement or automation resolutions is a plus 

 Not an exhaustive list; other duties as assigned.

Skills/technical knowledge

• 3+ years of strong Production support background using Cloud & on-premise technologies & applications

• Have good understanding of Change Management or release management

• Knowledge of SQL and PLSQL with the ability to write and understand queries

• Good understanding or proficiency in scripting languages such as Python

• Must have knowledge on Windows command familiarity and scripting (Powershell)

• Experience with any scheduling tools, with preference given to those familiar with CTM or Cloud Composer (Airflow)

• Very good knowledge on scripting using Python & UNIX Shell scripting

• Good understanding on Cloud based services like Composer, Bigquery, cloud Storage, networking, Cloud Run, SQL & Pub/Sub

• Should be capable of writing SQL queries for debugging, coding, and support tasks

• Must have good understanding on SDLC life cycle

• Good understanding on Code repo management, branching strategy, Version controlling using GITHUB, VSTS & Teamforge etc

• Strong analytical, planning, and organizational skills with an ability to manage competing demand

• Excellent communication skills, verbal and written; should be able to collaborate across business teams (stakeholders) and other technology groups as needed.

• Exposure to Payments industry is a plus

Knowledge of below skills is a huge plus:

• Advanced scripting skills in Python

• Expertise in other BI tools like MSTR

• A good understanding of the payment domain

• Basics in AI/ML.

Minimum Qualification

Minimum 3 years of relevant Prod support experience.

Software Engineering, Information Systems or other Technical degree; additional experience in lieu of degree will be considered

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].