Summary
Location
Chicago
Type
contract
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About this role
Job DetailsJob Location: Chicago, IL 60607Salary Range: $35.00 - $35.00 HourlyAt Global Market Foods (GMF), we have united eight industry-leading importers and distributors under one dynamic company with a shared mission: to deliver authentic, high-quality international foods that honor global culinary traditions. With decades of experience, each GMF division plays a vital role in preserving the heritage and flavors of the regions they represent:
Ziyad Brothers – Leaders in Middle Eastern specialty foods
Global Choice Foods – Experts in South Asian and Indian products
Vintage Foods – Providers of Turkish and European specialties
Indo-European Foods – Trusted source for European specialty products
Sunburst Foods – Specialists in African and Caribbean foods
Sahadi Fine Foods – Pioneers in Middle Eastern specialty products
Asli Fine Foods – Purveyors of authentic South Asian and Middle Eastern staples
UBC Distributors – Distributors of premium global food brands
Together, we offer an extensive portfolio of over 7,000 products across 8 divisions, meeting the growing demand for diverse, global flavors. GMF is committed to providing customers with unparalleled access to authentic international brands, exceptional service, and innovative food solutions. With a deep respect for culinary traditions and a passion for excellence, we continue to expand our reach, ensuring the rich flavors of the world are always within reach.
At GMF, our culture is rooted in family values—supporting our teams with the same dedication we bring to our business. As we enter a period of rapid growth and transformation, we are seeking a B2B Platform Support Specialist to help drive our vision forward and contribute to our continued success.
Job Description
Global Market Foods is seeking a B2B Platform Support Specialist to support independent convenience stores and retail partners using our B2B digital ordering platform. This is a short-term, on-site role focused on helping customers successfully log in, onboard, and navigate our technology.
This position is ideal for someone who is tech-savvy, customer-focused, and comfortable working with platforms similar to Amazon Business, Jewel, or other B2B retail and ordering applications.
Essential Role Functions
Assist independent convenience stores and retailers with logging into and using the B2B platform
Guide customers through account setup, password resets, and onboarding
Provide clear explanations of platform features, ordering processes, and app functionality
Support customers in Arabic and English
Troubleshoot basic technical issues and escalate when necessary
Document common issues and customer feedback
Work Experience/Requirements for This Role
Fluency in Arabic and English (spoken and written)
Strong understanding of technology, mobile apps, and web-based platforms
Familiarity with B2B or retail platforms (e.g., Amazon app, Jewel app, or similar)
Experience in customer support, IT support, or a technology-facing role
Ability to communicate technical information clearly to non-technical users
Experience working with independent retailers or convenience stores
Background in e-commerce, B2B ordering systems, or retail technology
Prior on-site support or customer-facing technical roles
Schedule
Days: Monday - Friday
Hours: 8:00 AM–4:30 PM or 9:00 AM–5:30 PM
Work Location: 311 W. Monroe St. Chicago, IL
Global Market Foods is an Equal Opportunity Employer
Qualifications
Other facts
About Global Market Foods
At Global Market Foods (GMF), we brought together 8 industry-leading importers and distributors under one unified company, dedicated to delivering authentic, high-quality international foods. With decades of experience, each GMF division has played a vital role in preserving the culture and heritage of the foods they represent:
Ziyad Brothers – Leaders in Middle Eastern specialty foods
Global Choice Foods – Experts in South Asian and Indian products
Vintage Foods – Providers of Turkish and European specialties
Indo-European Foods – Trusted source for European specialty products
Sunburst Foods – Specialists in African and Caribbean foods
Sahadi Fine Foods – Pioneers in Middle Eastern specialty products
Asli- Leaders in South Asian & Indian specialty and staples
UBC Food- Number one source for quality halal food
Together, we offer an extensive portfolio of over 7,000 products, across our divisions, catering to the growing demand for global flavors. GMF is committed to providing customers with unparalleled access to authentic international brands, exceptional service, and innovative food solutions.
With a deep respect for culinary traditions and a passion for excellence, we continue to expand our reach, ensuring that the world's rich flavors are always within your reach.
What you'll do
- The B2B Platform Support Specialist will assist independent convenience stores and retailers with logging into and using the B2B platform. They will guide customers through account setup, password resets, and provide support in both Arabic and English.
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