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Universal Chat Representative, Customer Experience
full-time•Mumbai
About this role
Global Industrial
For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.
We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.
Key Responsibilities
- Own the entire interaction with that customer and provide total resolution for their needs
- Work with other Global Industrial associates, product managers, and partners to gather information, resolve customer needs, and improve processes
- Investigate and resolve customer inquiries related to their orders or shipments
- Create Quote and place Orders as per customers’ requirements.
- Address inbound customer questions and concerns arriving via chat
- Provide order status, check inventory, schedule returns, file shipping claims, notate accounts, troubleshoot problems, handle complaints, and assist with billing inquiries.
- Provide product information, estimated time of delivery.
- Update systems and document all interactions with customers, associates, and partners
Competencies and skills
- 2+ years previous Chat experience.
- High school diploma or GED
- Experience in a performance-based or metric-driven environment
EEO/AA Statement
Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.
What you'll do
- The Universal Chat Representative will own the entire interaction with customers, providing total resolution for their needs. Responsibilities include addressing customer inquiries via chat, creating quotes, placing orders, and updating systems with customer interactions.
About Global Industrial
We can supply that.
It’s more than just our slogan. More than our mantra. It’s our state of mind.
At Global Industrial, we operate with one singular mission: to help your business run like a well-oiled machine. Over 75 years of industrial-strength know-how is built into each one of our products, helping us pave the way as an industry leader to supply a diverse and ever-changing product portfolio to corporations, institutions, government agencies, and consumers across North America.
From material handling to janitorial and maintenance solutions, including our line of Global Industrial Exclusive Brands, “We can supply that.” is at the heart of everything we do. Every time you do business with us.
Need the right partner for the here and now? We can supply that.
Global Industrial is listed on the New York Stock Exchange (GIC). Our world headquarters is located in Port Washington, New York.
Ready to join Global Industrial?
Take the next step in your career journey
Frequently Asked Questions
What does a Universal Chat Representative, Customer Experience do at Global Industrial?
As a Universal Chat Representative, Customer Experience at Global Industrial, you will: the Universal Chat Representative will own the entire interaction with customers, providing total resolution for their needs. Responsibilities include addressing customer inquiries via chat, creating quotes, placing orders, and updating systems with customer interactions..
Is the Universal Chat Representative, Customer Experience position at Global Industrial remote?
The Universal Chat Representative, Customer Experience position at Global Industrial is based in Mumbai, India. Contact the company through Clera for specific work arrangement details.
How do I apply for the Universal Chat Representative, Customer Experience position at Global Industrial?
You can apply for the Universal Chat Representative, Customer Experience position at Global Industrialdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.