Voice Architect

Voice Architect

Memphis, TN (Hybrid/Remote)

Pay Rate: 

$109,100 – $145,400

Multiple factors, including Individual experience, skills and abilities will determine where an employee is placed in the pay range.

Category/Shift:

Salaried Full-Time

Location:

Memphis (Hybrid) or Remote (For remote positions, Global Cellulose Fibers will consider residents of the following states: Alabama, Arizona, Georgia, Massachusetts, Mississippi, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Vermont, Virginia and Washington.)

About The Role:

The Voice Architect will own the architecture and technical strategy for all enterprise voice and unified communication systems. This includes our VoIP telephony infrastructure, Microsoft Teams Voice integration, SIP trunking, voicemail, and other unified communications (UC) platforms. In this role, you will ensure our voice services are robust, scalable, and well-integrated with both on-premises and cloud environments. You’ll collaborate with outsourcer voice specialists and ops teams to design and implement voice solutions that align with our business needs. As the subject matter expert in enterprise voice, you will represent our technical interests when working with the outsourcer on voice projects, making sure the solutions meet our quality, security, and reliability standards. Deep technical expertise in voice architecture (e.g., POTS-in-a-Box, PBX/VoIP systems, SIP) is required, along with experience integrating voice systems with cloud platforms like Azure or M365.

Key Responsibilities

• Voice Architecture & Design

• • Design and maintain scalable enterprise voice systems including IP‑PBX, VoIP, SIP trunking, dial plans, consistent numbering schemes and call flows.
  • Ensure architecture supports growth while delivering high call quality and resiliency.

• Unified Communications & Cloud Integration
  • Support hybrid architectures combining legacy voice systems with modern UC.
  • Ensure interoperability with on‑prem PBXs, SBCs, gateways, SIP trunks, cloud services.
  • Integrate voice platforms with UC systems, including Microsoft Teams Voice via Direct Routing or Operator Connect.

• Subject Matter Expertise & Oversight
  • Serve as SME reviewing outsourcer designs, guiding architecture decisions, and ensuring standards compliance.
  • Provide design parameters (codecs, SIP settings, QoS) and validate accuracy of outsourced implementation
  • Coordinate complex troubleshooting and ensure critical features like IVR, call recording, and E911 meet requirements.
• Voice Quality & Performance Optimization
  • Monitor MOS, jitter, packet loss, and call logs to diagnose and resolve voice issues.
  • Collaborate with network teams to enforce QoS and optimize routing for voice quality.
  • Analyze logs and user reports to tune codecs, adjust configurations, and resolve issues.

About You: Knowledge, Skills, and Abilities

• 8+ years of experience in voice over IP (VoIP) and telephony systems engineering, with progressively increasing responsibility with CCNP-level knowledge.
• Bachelor’s degree in Computer Science, Information Technology, or related field is preferred (or equivalent work experience). 
• Microsoft certifications, demonstrating validated knowledge in cloud services, a plus.
• Demonstrate deep expertise in enterprise voice technologies, including SIP trunking, SBC configuration (AudioCodes, Cisco CUBE), VoIP PBX systems, such as Cisco CUCM, and legacy protocols like H.323, MGCP, and TDM integration.
• Understand Microsoft Teams Voice architecture—including Direct Routing, Call Queues, and Auto Attendants—and how it connects to the PSTN through SBCs or Calling Plans.
• Ensure voice solutions meet security and regulatory requirements by implementing encrypted signaling/media (SIP TLS, SRTP) and maintaining compliance with standards such as E911 and call‑recording laws.
• Possess strong knowledge of voice‑related networking and QoS requirements, ensuring prioritized voice traffic across LAN/WLAN/SD‑WAN and collaborating with network teams to resolve latency, bandwidth, and firewall/NAT issues that impact call quality.
• Develop roadmaps and scalable designs supporting growth and lifecycle management.
• Maintain diagrams, inventories, IP schemas, and failover documentation with accurate updates.
• Document voice architecture, SIP trunks, dial plans, routing, and major system configs.
• Define and enforce standards, templates, and naming conventions across all deployments.
• Develop runbooks and training to strengthen team capability on advanced topics
• Support teams and mentor staff on architecture, troubleshooting, and best practices.
• Strong communication, leadership, and stakeholder engagement abilities.
• Critical Competencies:
  • Functional/Technical Skills
  • Creativity
  • Customer Focus
  • Organization and Planning
  • Action-Oriented/Self-Motivated
  • Dealing with Ambiguity
  • Troubleshooting/Problem Solving
  • Learning on the Fly
  • Communication Skills (oral and written)
  • Team Player

About Global Cellulose Fibers (GCF):

Our GCF business helps customers transform renewable cellulose fibers into essential everyday products. Our safe, high-quality pulp forms the basis for a wide range of applications like towel and tissue products, diapers, feminine care, incontinence and other personal care products that promote health and wellness. In addition, our specialty pulp serves as a sustainable raw material used in construction materials, paints, coatings and more. GCF generated $2.8B in revenue in 2024 and has 3,300 employees globally, with nine manufacturing facilities and eight regional offices. Additional information can be found by visiting globalcellulosefibers.com.

Why GCF:

Global Cellulose Fibers promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.

We’ve Got You Covered:

At Global Cellulose Fibers, our employees are our most important asset and that’s reflected in our benefits package that includes health, welfare and retirement plans. We are proud to offer a variety of benefits to support our employees and their families, including:

• Medical, Dental, Life insurance
• Flexible Spending Accounts
• Short-term and Long-term Disability
• 401(k) and Company-funded retirement contributions
• Paid Time Off

Address:

Memphis Corporate Office

6400 Poplar Ave.

Memphis, TN 38197

Global Cellulose Fibers is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.  Global Cellulose Fibers complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected] or (833) 753-3242.