G
Director, Operations - Global Corporate
full-time•New York•$153k - $200k
About this role
<p><span data-contrast="auto">The Director of Commercial Operations will serve as a key strategic leader driving operational excellence and commercial performance across GLG’s Corporate & Law business. This management role is responsible for shaping and executing global operational strategies, optimizing sales processes, and enabling revenue growth through data-driven insights and innovation. This leader will oversee territory design, account planning, pipeline governance, and operational frameworks that scale across regions. Additionally, this leader will spearhead one or more global Centers of Excellence to ensure best practices, consistency, and continuous improvement across all commercial operations functions.</span><span data-ccp-props="{"335559739":0}"> </span></p>
<p><strong><span data-contrast="auto">Key Responsibilities</span></strong><span data-ccp-props="{"335559739":0}"> </span></p>
<p><span data-contrast="auto">Strategic & Operational Leadership</span><span data-ccp-props="{"335559739":0}"> </span></p>
<ul>
<li><em><span data-contrast="auto">Business-aligned Strategy:</span></em><span data-contrast="auto"> Define and implement global commercial operations strategy aligned with GLG business objectives. </span><span data-ccp-props="{"335559685":450,"335559739":0,"335559991":450}"> </span></li>
<li><em><span data-contrast="auto">Transformation Initiatives</span></em><span data-contrast="auto">: Lead one or more global Centers of Excellence to drive standardization, share best practices, and foster innovation across regions and business segments.</span><span data-ccp-props="{"335559685":450,"335559739":0,"335559991":450}"> </span></li>
<li><em><span data-contrast="auto">Performance Management</span></em><span data-contrast="auto">: Partner with senior leadership to support monthly and quarterly business reviews, providing actionable insights for strategic decision-making. Ensure dashboards appropriately track revenue, pipeline, and operational KPIs for Corporate & Law. (Development of dashboards will be managed by another team). Maintain regular meeting cadence with Leaders. </span><span data-ccp-props="{"335559685":450,"335559739":0,"335559991":450}"> </span></li>
<li><em><span data-contrast="auto">Go-to-Market Execution:</span></em><span data-contrast="auto"> Operationalize new commercial/pricing strategies. Coordinate new product and workflow tool (e.g., Client View) introduction working collaboratively with Product, Marketing, Expert Management teams. </span><span data-ccp-props="{"335559685":450,"335559739":0,"335559991":450}"> </span></li>
<li><em><span data-contrast="auto">Process Improvements:</span></em><span data-contrast="auto"> Continuously evaluate and refine commercial processes to improve scalability, efficiency, and impact. Drive initiatives that enhance the productivity and engagement of client-facing professionals. Collaborate with Leadership to determine ownership based on relevance and strategic priorities.</span><span data-ccp-props="{"335559685":450,"335559739":0,"335559991":450}"> </span></li>
</ul>
<p><span data-ccp-props="{"335559739":0}"> </span><span data-contrast="auto">Sales Operations & Enablement</span><span data-ccp-props="{"335559739":0}"> </span></p>
<ul>
<li><em><span data-contrast="auto">Territory Design & Management</span></em><span data-contrast="auto">: Develop and maintain territory structures – working with Sales leadership – to ensure balanced coverage and growth opportunities each Corporate & Law subsegment. Monitor territory performance and recommend adjustments based on market trends and business priorities.</span><span data-ccp-props="{"335559685":450,"335559739":0,"335559991":450}"> </span></li>
<li><em><span data-contrast="auto">Pipeline Review & Forecasting:</span></em><span data-contrast="auto"> Support regular pipeline reviews with Sales leadership to ensure accuracy and health of the pipeline. Build on existing processes to enhance visibility and discipline in pipeline management. Explore opportunities to evolve current practices.</span><span data-ccp-props="{"335559685":450,"335559739":0,"335559991":450}"> </span></li>
<li><em><span data-contrast="auto">Account Planning Support:</span></em><span data-contrast="auto"> Partner with Leadership to facilitate annual and quarterly account planning processes.</span><span data-ccp-props="{"335559685":450,"335559739":0,"335559991":450}"> </span></li>
<li><em><span data-contrast="auto">Data Insights:</span></em><span data-contrast="auto"> Provide data-driven insights to identify growth opportunities and prioritize strategic accounts.</span><span data-ccp-props="{"335559685":450,"335559739":0,"335559991":450}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Qualifications</span></strong><span data-ccp-props="{"335559739":0}"> </span></p>
<ul>
<li><span data-contrast="auto">7+ years of experience in commercial operations, sales operations, or business operations roles.</span><span data-ccp-props="{"335559685":270,"335559739":0,"335559991":270}"> </span></li>
<li><span data-contrast="auto">Strong analytical and problem-solving skills; proficiency in Excel, and CRM systems (Salesforce preferred).</span><span data-ccp-props="{"335559685":270,"335559739":0,"335559991":270}"> </span></li>
<li><span data-contrast="auto">Excellent communication and stakeholder management skills.</span><span data-ccp-props="{"335559685":270,"335559739":0,"335559991":270}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Core Competencies</span></strong><span data-ccp-props="{"335559739":0}"> </span></p>
<ul>
<li><span data-contrast="auto">Analytical Thinking: Ability to interpret complex data and provide actionable insights.</span><span data-ccp-props="{"335559739":0}"> </span></li>
<li><span data-contrast="auto">Program Management: Skilled in designing and executing transformation programs.</span><span data-ccp-props="{"335559739":0}"> </span></li>
<li><span data-contrast="auto">Collaboration& Influence Skills: Strong interpersonal skills to work effectively across teams. This is an IC role.</span><span data-ccp-props="{"335559739":0}"> </span></li>
<li><span data-contrast="auto">Commercial Acumen: Understanding of sales processes, revenue drivers, and market dynamics.</span></li>
<li><span data-contrast="auto">Adaptability: Ability to thrive in a fast-paced, evolving environment.</span></li>
<li><span data-contrast="auto">Technology Proficiency: Comfort with CRM systems, reporting tools, and automation platforms.</span></li>
</ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong>What We Offer: </strong></p>
<p><strong>Benefits: </strong>All U.S. GLGers also have access to benefits such as<strong>:</strong></p>
<ul>
<li>Comprehensive medical, dental and vision coverage effective on your first day of employment</li>
<li>Flexible paid time off. No pre-determined limits on vacation time, plus 10 company holidays</li>
<li>401(k) and Roth 401(k) plans with an employer match (subject to annual limits & vesting)</li>
<li>Tuition reimbursement program for eligible courses including language skills courses</li>
<li>Paid parental leave, adoption and surrogacy reimbursement</li>
<li>Free wellbeing support with the Calm app, Maven and EAP, and free long-term therapy & counselling assistance through Pathways</li>
<li>Other work perks and benefits available based on final job location</li>
</ul>
<p><strong>Compensation: </strong>GLG is committed to fair and equitable compensation practices. Actual compensation is based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. Certain roles may also be eligible for incentive compensation.</p></div><div class="title">The anticipated hiring base salary range for this role is:</div><div class="pay-range"><span>$153,400</span><span class="divider">—</span><span>$200,000 USD</span></div></div></div><div class="content-conclusion"><p><strong>About GLG / Gerson Lehrman Group</strong></p>
<p>GLG is the world’s insight network. Our clients rely on GLG’s global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day).</p>
<p>We serve thousands of the world’s best businesses, from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions. We connect our clients to the world’s largest and most varied source of first-hand expertise, including executives, scientists, academics, former public-sector leaders, and the foremost subject matter specialists.</p>
<p>GLG’s industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company’s culture.</p>
<p>To learn more, visit <a href="https://www.glginsights.com" target="_blank">www.GLGinsights.com</a>.</p>
<p>Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.</p></div>
What you'll do
- The Director of Operations will define and implement global commercial operations strategies while leading transformation initiatives across regions. This role also involves performance management and operationalizing new commercial strategies to drive revenue growth.
About GLG
GLG is the world’s largest insight network. We connect decision makers to the right experts so they can act with the confidence that comes from true clarity and have what it takes to get ahead. Our network of experts is the world’s largest source of first-hand expertise, and we recruit hundreds of new experts every day. We bring the power of insight to every great professional decision. Visit GLGinsights.com.
For information regarding GLG’s practices with respect to personal information, please visit our privacy policy at https://glginsights.com/privacy-policy/
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Frequently Asked Questions
What does GLG pay for a Director, Operations - Global Corporate?
GLG offers a competitive compensation package for the Director, Operations - Global Corporate role. The salary range is USD 153k - 200k per year. Apply through Clera to learn more about the full compensation details.
What does a Director, Operations - Global Corporate do at GLG?
As a Director, Operations - Global Corporate at GLG, you will: the Director of Operations will define and implement global commercial operations strategies while leading transformation initiatives across regions. This role also involves performance management and operationalizing new commercial strategies to drive revenue growth..
Is the Director, Operations - Global Corporate position at GLG remote?
The Director, Operations - Global Corporate position at GLG is based in New York, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Director, Operations - Global Corporate position at GLG?
You can apply for the Director, Operations - Global Corporate position at GLGdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.