Administrative Manager
full-time•Long Beach
About this role
About Glen Park Senior Living
At Glen Park Senior Living, we believe in compassionate, resident-centered care delivered with professionalism and heart. We serve seniors in a warm, supportive environment, and are committed to making their transition into our community as smooth and respectful as possible. We are currently seeking a highly organized, people-focused Administrative Manager to join our team.
As the Administrative Manager, you will be the first point of contact for visitors and callers, responsible for overseeing front desk operations, managing administrative tasks, and supporting compliance with regulatory and company policies. You will maintain accurate personnel documentation, assist with internal communications, and supervise front office and support staff. Your role is essential in promoting a professional, responsive, and resident-focused atmosphere within the community.
Duties and Responsibilities
Available Shifts:
8:30AM to 5PM
Flexibility required; schedule may vary based on business needs.
Comprehensive Benefits Package:
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
At Glen Park Senior Living, we believe in compassionate, resident-centered care delivered with professionalism and heart. We serve seniors in a warm, supportive environment, and are committed to making their transition into our community as smooth and respectful as possible. We are currently seeking a highly organized, people-focused Administrative Manager to join our team.
As the Administrative Manager, you will be the first point of contact for visitors and callers, responsible for overseeing front desk operations, managing administrative tasks, and supporting compliance with regulatory and company policies. You will maintain accurate personnel documentation, assist with internal communications, and supervise front office and support staff. Your role is essential in promoting a professional, responsive, and resident-focused atmosphere within the community.
Duties and Responsibilities
- Serve as the primary contact for all admissions inquiries (phone, walk-ins, and referrals), providing tours and guiding prospective residents and families through the admissions process.
- Maintain personnel records and documentation standards called for by Title 22, Title 17, and Company policies.
- Complete all admission documentation and coordinate closely with the Intake Team, caseworkers, and other referral sources to ensure smooth transitions.
- Monitor the visual security system and audio security doors for the elopement of residents.
- Oversee all business office functions, including billing, accounts payable/receivable, payroll, petty cash, and patient funds.
- Prepare and send monthly billing statements, monitor payments, and initiate collections on outstanding balances.
- Maintain accurate records for Medicaid, Medicare, private pay, and third-party payer sources; collaborate with case workers for updates to resident status.
- Maintain up-to-date census data and ensure regulatory documentation is accurate and compliant.
- Provide general administrative support, manage incoming calls, visitor reception, mail distribution, office supplies, and equipment maintenance.
- Partner with HR on onboarding, payroll, recordkeeping, and policy implementation.
- Manage vendor relationships, approve invoices, and ensure the timely handling of facility expenses.
- Respond professionally to resident and family inquiries or complaints, documenting appropriately and resolving issues in a timely manner.
- Maintain filing systems, support internal audits, and ensure the confidentiality and security of resident and facility records.
- Participate in facility meetings, collaborate with other department managers, and provide cross-functional support as needed.
- Foster a clean, organized, and professional office environment that reflects Glen Park’s values.
- Completion of high school/GED.
- Able to type at least 60 words per minute.
- Able to pass training in first aid and CPR.
- Able to pass background check
- At least 1 year of experience in admissions or administrative roles in a healthcare, skilled nursing, or senior living environment
- Strong working knowledge of Medicaid, Medicare, and third-party insurance billing
- Proficient in Microsoft Office Suite, HubSpot, Trainual, and the box
- Demonstrated ability to handle sensitive situations with professionalism, empathy, and discretion
- Excellent communication, organizational, and problem-solving skills
- Customer-service oriented mindset with the ability to multitask in a fast-paced environment
- Fluency in English
- Live-Scan Fingerprint Clearance
- CPR/First Aid Certificate
- Negative TB Test and Health Screening
- In-person work location at Glen Park at Long Beach, located at 1046 E. 4th Street Long Beach, CA 90802
- Prolonged periods of sitting at a desk.
- Must be able to lift up to 15 pounds at times.
Available Shifts:
8:30AM to 5PM
Flexibility required; schedule may vary based on business needs.
Comprehensive Benefits Package:
- Dental and vision benefits.
- Medical plan options with employer contribution.
- Paid vacation time.
- Paid sick leave.
- Life insurance coverage.
- Retirement pension plan
- Paid holidays, including major holidays.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
What you'll do
- The Administrative Manager will oversee front desk operations, manage administrative tasks, and support compliance with regulatory and company policies. This role is essential in promoting a professional, responsive, and resident-focused atmosphere within the community.
About Glen Park Senior Living
Glen Park Senior Living, we proudly uphold a legacy of unwavering dedication to service, guided by Mr. Tillman Pink Jr., a distinguished Senior Medical Specialist of the U.S. Army. Mr. Pink's remarkable journey includes completing Reserve Duty at USC Medical Center, earning an AA Degree from Los Angeles City College, a BS Degree from California State University, Los Angeles, an MBA degree from the University of Southern California, and two years of law school at Cleveland State University.
Established in 1990, Glen Park Senior Living thrives on the principles of superior care, excellence, and respect for life. Our commitment to exceptional care is profoundly personal. Mr. Pink's experiences in caring for his family instilled in us a deep empathy for those needing extraordinary support, fueling our compassionate approach to caregiving.
Glen Park Senior Living is not merely a business; it is a family mission. Alongside Mr. Pink, his wife, Mrs. Miriam Pink, contributes 40 years of healthcare industry expertise, ensuring unparalleled service. Their daughter, COO Marina Pink, represents the next generation dedicated to stability in the ever-changing healthcare landscape.
The Pink family's commitment to community service led to the establishment of the Glen Park Foundation, designed to inspire the children of our staff members, helping them transform their dreams into reality. This initiative reflects our dedication to the community and the people we serve daily.
Our services encompass Assisted Living, Memory Care, Respite Care, Day Care, and Hospice Care.
Glen Park Senior Living operates seven state-of-the-art facilities in the following cities:
Glendale, CA: 1220 Mariposa St., 1250 Boynton Street
Monrovia, CA: 110 N. Mountain Ave.
Long Beach, CA: 1046 E. 4th St.
Valley Village, CA: 5527 Laurel Canyon Blvd.
Ojai, CA: 225 N. Lomita Ave.
Glendora, CA: 452 Sellers St.
It’s a history of service that you can rely on because what matters to you matters at Glen Park.
Ready to join Glen Park Senior Living?
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Frequently Asked Questions
What does a Administrative Manager do at Glen Park Senior Living?
As a Administrative Manager at Glen Park Senior Living, you will: the Administrative Manager will oversee front desk operations, manage administrative tasks, and support compliance with regulatory and company policies. This role is essential in promoting a professional, responsive, and resident-focused atmosphere within the community..
Is the Administrative Manager position at Glen Park Senior Living remote?
The Administrative Manager position at Glen Park Senior Living is based in Long Beach, California, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Administrative Manager position at Glen Park Senior Living?
You can apply for the Administrative Manager position at Glen Park Senior Livingdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.