GS
Head of Data & AI
full-time•United Kingdom
About this role
Job Description:
Head of Data & AI
ABOUT GLADSTONE
Gladstone is the leading supplier of leisure management software across the UK and Ireland. We empower customers in the health, fitness, and leisure sectors to grow participation, strengthen engagement, and improve operational performance through our cloud-based platforms.
As part of Jonas Software and Constellation Software Inc., we combine global stability with local agility. Our transformation programme - Project NOVA - is redefining how we bring innovation to market, deepen customer partnerships, and deliver elevated sector experiences.
THE ROLE
The Head of Data & AI is a senior technical leadership role responsible for shaping and delivering Gladstone’s data and AI capabilities. Reporting directly to the CTO, this role combines hands-on technical leadership with collaboration across product, engineering, and commercial teams to build a secure, scalable data and AI platform. You will lead a small team of data and analytics engineers, while helping embed machine learning, AI agents, and advanced analytics into real customer workflows — ensuring data and AI are applied thoughtfully, responsibly, and with clear business impact.
KEY MISSIONS:
Own the Data & AI Platform — Design and evolve a modern, scalable data platform centred on Snowflake to power analytics, AI models, and agent-based workflows.
Enable AI-First Products — Build and operationalise machine learning models, embeddings, and vector stores that support AI agents and intelligent customer experiences.
Lead a High-Impact Team — Develop and mentor a small team of data and analytics engineers, setting technical direction and delivery standards.
Bridge Strategy and Execution — Translate business and product goals into robust data and AI solutions that deliver measurable value.
KEY RESPONSIBILITIES:
Own the design and evolution of Gladstone’s data and AI platform, with Snowflake as the core analytical and ML data store.
Build and maintain scalable data pipelines, models, and data products to support analytics, AI, and multi-tenant use cases.
Design, train, and deploy machine learning models, embeddings, and vector stores to enable AI agents and intelligent workflows.
Lead and mentor a small team of data and analytics engineers, setting technical standards and delivery priorities.
Partner with Product, R&D, and Infrastructure to embed data and AI capabilities into customer-facing platforms.
Ensure data quality, security, governance, and performance across the data and AI estate.
Provide clear technical insight, progress updates, and recommendations directly to the CTO.
LEADERSHIP COMPETENCIES:
Technical Authority — Deep expertise with the credibility to lead architectural and modelling decisions.
Hands-On Leadership — Comfortable building while leading others.
Strategic Thinking — Able to connect data and AI capabilities to product and business outcomes.
Execution Excellence — Delivers reliable, production-grade solutions.
Collaboration & Influence — Works effectively across technical and non-technical teams.
SKILLS & EXPERIENCE:
Essential
Expert-level Snowflake knowledge, including data modelling, performance optimisation, and advanced features.
Strong Python skills for data engineering, ML, and AI development.
Proven experience building and deploying machine learning models.
Hands-on experience with embeddings, vector databases, and AI/LLM-driven systems.
Strong understanding of modern data engineering practices (ELT, orchestration, versioning).
Desirable
Background in data science or applied machine learning.
Experience enabling AI agents or intelligent automation.
Familiarity with cloud-native architectures and MLOps practices.
REQUIRED EXPERIENCE:
5+ years’ experience in data engineering, data science, or ML-focused roles.
Demonstrated leadership of data or analytics engineering teams.
Proven track record delivering production-grade data and AI platforms.
Experience working closely with senior technical leadership (CTO, Head of Engineering, etc.).
We recognise that great candidates may not meet every requirement and encourage applications from individuals with diverse backgrounds and experiences.
Business Unit:
Gladstone SoftwareScheduled Weekly Hours:
37.5Number of Openings Available:
1Worker Type:
Regular
Company Site:
http://www.gladstonesoftware.co.uk
More About Jonas Software:
Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.
Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.
Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.
Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.
Is This You ?
What you'll do
- The Head of Data & AI is responsible for designing and evolving Gladstone’s data and AI platform, focusing on Snowflake as the core analytical and ML data store. This role also involves leading a team to build scalable data pipelines and machine learning models to enhance customer workflows.
About Gladstone Software
Providing innovative Leisure Management Software to customers across the UK and Ireland. At Gladstone we pride ourselves in understanding and interpreting the leisure industry’s ever-changing needs. The result? We deliver state-of-the-art solutions to leisure centres, trusts and private leisure clubs.
Just ask our 400+ customers. Our advanced software puts the operator in control – enhancing customer experience, streamlining administration and helping to identify key trends in data.
And don’t just take our word for it – we’re endorsed by leading health and fitness professionals and technology partners alike, all of whom reap the countless benefits of Gladstone products.
Ready to join Gladstone Software?
Take the next step in your career journey
Frequently Asked Questions
What does a Head of Data & AI do at Gladstone Software?
As a Head of Data & AI at Gladstone Software, you will: the Head of Data & AI is responsible for designing and evolving Gladstone’s data and AI platform, focusing on Snowflake as the core analytical and ML data store. This role also involves leading a team to build scalable data pipelines and machine learning models to enhance customer workflows..
Is the Head of Data & AI position at Gladstone Software remote?
The Head of Data & AI position at Gladstone Software is based in United Kingdom, United Kingdom. Contact the company through Clera for specific work arrangement details.
How do I apply for the Head of Data & AI position at Gladstone Software?
You can apply for the Head of Data & AI position at Gladstone Software directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.