Job Description:

Director – Project NOVA

ABOUT GLADSTONE

Gladstone is the leading supplier of leisure management software across the UK and Ireland. We empower customers in the health, fitness, and leisure sectors to grow participation, strengthen engagement, and improve operational performance through our cloud-based platforms.

As part of Jonas Software and Constellation Software Inc., we combine global stability with local agility. Our transformation programme — Project NOVA — is redefining how we bring innovation to market, deepen customer partnerships, and deliver elevated sector experiences.

THE ROLE

The Director – Project NOVA is a strategic, senior leadership role responsible for the cross-departmental management, alignment, and delivery of the NOVA transformation programme. This individual will act as the single point of orchestration across Marketing, Product, R&D, Commercial, Customer Success, and Professional Services — ensuring unified execution of our go-to-market, product delivery, and customer success strategies.

You will lead the commercialisation and adoption of Nova, define its customer value narrative, and embed a best-in-class experience that drives satisfaction, growth, and long-term impact.

KEY MISSIONS:

• Cross-Functional Programme Leadership — Serve as the connective tissue across departments, aligning goals, priorities, and timelines under one strategic execution plan.

• Lead Nova’s Go-to-Market Strategy — Define positioning, value propositions, and commercial strategy to drive adoption and revenue.

• Champion Customer Experience Excellence — Drive a unified experience across all touchpoints.

• Drive Business Development — Establish strategic partnerships that enhance Nova’s relevance and uptake across the leisure industry.

• Translate Insight into Action — Use customer and market intelligence to drive agile decision-making and innovation in the platform and services.

KEY RESPONSIBILITIES:

1. Cross-Departmental Leadership & Programme Management

• Coordinate delivery across all business functions, ensuring milestones, KPIs, and deliverables are tightly integrated.

• Build and lead a Nova cross-functional leadership forum to maintain shared accountability and transparency.

• Act as the escalation point for interdepartmental dependencies, conflicts, and risks.

• Embed governance structures that ensure timely, aligned execution and decision-making.

2. Go-to-Market Strategy & Execution

• Lead the creation and execution of Nova’s go-to-market plan across product lines and customer segments.

• Align Marketing, Sales, and Product to deliver a consistent narrative and commercial offer.

• Define and track ROI metrics, adoption KPIs, and commercial outcomes.

3. Customer Experience & Engagement

• Architect the full customer journey, from onboarding through renewal and advocacy.

• Partner with Customer Success and Professional Services to deliver predictable, value-led experiences.

• Introduce continuous feedback loops and co-creation initiatives with customers.

4. Sector Development & Partnership Building

• Cultivate partnerships with key sector bodies (e.g., ukactive) and strategic alliances that expand Nova’s influence.

• Represent Gladstone and Nova at public forums, panels, and sector events.

• Support the CEO in positioning Nova as a leader in the digital transformation of leisure and health.

5. Insight-Driven Growth

• Use customer data, behavioural insights, and sector trends to drive agile adjustments in product and commercial strategies.

• Partner with Product and Sales on pricing, packaging, and revenue model optimisation.

• Provide detailed performance reporting and insights to the CEO and executive team.

LEADERSHIP COMPETENCIES

• Strategic Thinking — Ability to zoom out and translate vision into executable strategy across multiple departments.

• Collaboration & Influence — Track record of galvanising cross-functional teams toward shared objectives.

• Customer-Centricity — Builds decisions and experiences around real customer needs and insights.

• Execution Excellence — Delivers complex, multi-stakeholder initiatives on time and with measurable impact.

• Commercial Acumen — Understands SaaS metrics, customer lifetime value, and market dynamics.

SKILLS & EXPERIENCE

• Proven leadership in go-to-market, customer experience, or transformation programme.

• Strong track record of cross-functional delivery and organisational change leadership.

• Proficiency in leveraging customer insight and market research to inform strategy.

• Excellent communication and stakeholder management at executive and partner level.

• Deep understanding of data and analytics.

REQUIRED EXPERIENCE

• Minimum 5 years’ experience in senior cross-functional leadership or go-to-market roles.

• Demonstrated success in leading transformation or new proposition launches.

• Familiarity with cloud platforms, digital engagement, or B2B SaaS models.

WHY JOIN GLADSTONE

• Play a pivotal role in leading the Nova project.

• Influence the future of digital engagement across the UK leisure sector.

• Join a global software group with strong growth opportunities, inclusive culture, and hybrid flexibility.

DEIB COMMITMENT

We celebrate diversity as a driver of innovation and inclusion. We welcome applicants from all backgrounds and offer a fair, equitable recruitment experience where your voice matters.

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Company Site:

http://www.gladstonesoftware.co.uk

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

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