Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and creativity, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Every day, your talent, your innovative spirit, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Key Account Manager - Your future position?

Location: Melbourne/Sydney

Reporting to: Head of Functional Solutions

As Key Account Manager at Givaudan, you will manage a portfolio of customers, with a focus on delivering exceptional service and driving business growth. This role may include managerial responsibilities for a small country/area, overseeing account activities and ensuring alignment across teams. You will building strong customer relationships, executing account strategies, and contributing to the overall success of the business.

Main Responsibilities

• Account Growth & Profitability Management

• Drive revenue growth for designated accounts by effectively managing both sales (top line) and profitability (bottom line)

• Lead negotiations for pricing agreements within established guidelines, managing credit, pricing, and rebates for key accounts to maximise profitability

• Actively defend and protect Givaudan's base business in key markets and with key customers, ensuring retention and satisfaction while identifying opportunities for expansion

Account Strategy & Planning

• Create, communicate, and implement strategic Annual Development Plans (ADPs), sales forecasts, and budgets for key accounts, ensuring alignment with overall business objectives

• Define and track clear Key Performance Indicators (KPIs) to measure success and guide decision-making

• Oversee the quality and quantity of projects within the pipeline to ensure alignment with growth plans, proactively addressing any issues that may arise

Customer Relationship Management

• Build and maintain strong relationships with key customer decision-makers, positioning Givaudan as their preferred supplier through trust and value delivery

• Take the lead in coordinating all Givaudan activities related to designated accounts, ensuring alignment across teams and a unified approach to customer engagement

• Continuously analyse market trends and competitor activities to identify opportunities and threats, adjusting strategies accordingly

Collaboration & Communication

• Work closely with cross-functional teams (Marketing, Technical, Regional Account Managers, and Operations) to ensure that customer needs are met and that Givaudan delivers on its commitments

Professional Development

• Engage in ongoing learning and development to stay current with industry trends, Givaudan's offerings, and best practices in account management

Main Requirements

• 4-6 years successful sales, marketing or customer relationship experience in food or related industry

• Experience in strategic planning, budgeting, and forecasting skills to develop comprehensive Annual Development Plans (ADPs) that align with business objectives and drive growth

• In-depth understanding of customer profiles, preferences, and competitive landscape, enabling effective positioning of business offerings

• Strong understanding of customer strategies, initiatives, priorities, and launch processes, allowing for tailored solutions that meet customer needs and enhance business' value proposition

• Experience in identifying unmet customer needs and effectively generating new business opportunities, leveraging insights to propose innovative solutions

** We do not accept unsolicited candidate profiles from external agencies unless specifically instructed.

*LI-Y

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.